Network Operations Analyst

Leidos; Huntsville (AL); Híbrido; USD 48.000 - 87.000; Jornada completa

Descripción de la vacante

Leidos is seeking a Network Operations Analyst to support a large, 24/7 enterprise network environment for NASA NIOC. The role requires CCNA-level troubleshooting and hands-on DNS/DHCP/IPAM work, with strong communication and collaboration across federal customers and technical teams.

The position involves deploying changes, supporting network expansion, and staying aligned with SLAs. Flexibility for onsite or remote work and first/second shift coverage is required.

Formación

• High School Diploma or equivalent.
• 4+ years of enterprise network management and troubleshooting.
• Hands-on CCNA level network implementation and troubleshooting.
• Working knowledge of DNS, DHCP and IPAM networking systems and internet security.
• Knowledge of network authentication processes.
• Experience using PuTTY and SecureCRT.
• Ability to work independently, follow established procedures and technical direction.
• Excellent written and verbal communication skills.
• Ability to work onsite or remotely as required; shift flexibility.

Responsabilidades

• Monitor trouble ticket queues and respond to incidents per SLAs.
• Provide technical support to a large user base by troubleshooting DNS, DHCP, and IPAM issues; communicate with customers via multiple channels.
• Assist the Network Engineering Team with deploying new hardware and software for network expansion.
• Collaborate with peers to identify, troubleshoot, and resolve physical layer network issues.
• Work with other NOC teams to identify WAN, firewall, security, and DDI issues affecting LAN operations.
• Participate in an on-call rotation for after-hours escalations and outages.
• Attend operations staff meetings to review status and upcoming initiatives.

Conocimientos

DNS/DHCP/IPAM

CCNA knowledge

PuTTY

SecureCRT

Communication skills

Remote work capability

Educación

High School Diploma or equivalent

Herramientas

VitalQIP

Cisco device management

Descripción del empleo

The NASA Integrated Operations Center (NIOC) is seeking a Network Operations Analyst to support a large, 24/7 enterprise network environment. This junior-level position requires a working knowledge of wired and wireless networking, DNS, DHCP, and IP Address Management (IPAM) applications as they relate to Local Area Networks (LAN), Wide Area Networks (WAN), and firewalls.

The Network Operations Analyst will support daily network operations in a mission-critical production environment, assisting with identifying and assessing potential risks while following established procedures to maintain network stability and operational continuity. This role requires strong communication and collaboration skills to effectively interact with federal customers, technical teams, and remote vendors.

The Network Operations Analyst will assist with troubleshooting, deploying, and implementing changes to DNS, DHCP, and IP Address Management (DDI) systems under established technical guidance and procedures. Strong attention to detail, adherence to defined processes and workflows, and accurate documentation of all work performed are essential to success in this role.

PRIMARY RESPONSIBILITIES

• Monitor trouble ticket queues and respond to incidents in accordance with established Service Level Agreements (SLAs).
• Provide technical support to a large user base by troubleshooting and resolving DNS, DHCP, and IP Address Management (IPAM) network issues. Communicate directly with customers via telephone, email, and instant messaging.
• Assist the Network Engineering Team with deploying new hardware and software to support network expansion and enhance network functionality.
• Collaborate with peers and local technicians to identify, troubleshoot, and resolve physical layer network issues.
• Work with other Network Operations Center (NOC) teams to identify and troubleshoot WAN, firewall, security, and DNS, DHCP, and IP Address Management (DDI) issues impacting LAN operations.
• Participate in an on-call rotation to support after-hours escalations and critical network outages.
• Attend regular operations staff meetings to review project status, discuss operational activities, and stay informed of upcoming initiatives.

BASIC QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of 4 years of experience in enterprise network management and troubleshooting.
• Hands-on experience with network implementation and troubleshooting at the Cisco Certified Network Associate (CCNA) level.
• Working knowledge of DNS, DHCP, and IP Address Management (DDI) networking systems and internet security.
• Working knowledge of network authentication processes.
• Experience using PuTTY and SecureCRT.
• Ability to work independently, follow established procedures and technical direction, and collaborate effectively with team members.
• Ability to assess and prioritize assigned tasks based on importance, urgency, potential risks, and customer needs.
• Excellent written and verbal communication skills.
• Ability to work onsite or remotely, as required.
• Flexibility to work first or second shift based on operational needs.

CLEARANCE REQUIREMENTS

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

PREFERRED QUALIFICATIONS AND CERTIFICATIONS

• Experience with VitalQIP or enterprise DNS, DHCP, and IP Address Management (DDI) systems.
• Experience with Cisco device management.
• Current Secret security clearance or Public Trust Level III designation.
• Cisco Certified Network Associate (CCNA) certification.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range: $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.