Network Operations Analyst

Leidos; United States; Híbrido; USD 48.000 - 87.000; Jornada completa

Descripción de la vacante

Leidos is seeking a Network Operations Analyst to support a large, 24/7 enterprise network environment. This junior‑level role requires working knowledge of wired/wireless networking, DNS, DHCP, and IP Address Management (IPAM) related to LAN/WAN and firewalls.

You will assist with troubleshooting, changes, and documentation in a mission-critical environment. Responsibilities include incident response, customer communication, and collaboration with the Network Engineering Team.

Formación

• High school diploma or equivalent required.
• 4+ years in enterprise network management and troubleshooting.
• CCNA-level hands-on experience and DDI knowledge.
• Excellent written and verbal communication; ability to work onsite or remotely.

Responsabilidades

• Monitor trouble ticket queues and respond to incidents per SLAs.
• Provide technical support for DNS, DHCP, and IPAM issues.
• Communicate with customers via phone, email, and messaging.
• Assist Network Engineering with deploying hardware/software for expansion.
• Collaborate to troubleshoot physical layer network issues.
• Work with NOC teams to troubleshoot WAN, firewall, DNS/DHCP/IPAM issues affecting LANs.
• Participate in on-call rotation for after-hours escalations.
• Attend operations staff meetings to review status and initiatives.

Conocimientos

CCNA experience

DNS/DHCP

DDI knowledge

Strong communication

Educación

High school diploma or equivalent

Secret security clearance or Public Trust Level III

Herramientas

PuTTY

SecureCRT

VitalQIP (DDI)

Descripción del empleo

The NASA Integrated Operations Center (NIOC) is seeking a Network Operations Analyst to support a large, 24/7 enterprise network environment. This junior-level position requires a working knowledge of wired and wireless networking, DNS, DHCP, and IP Address Management (IPAM) applications as they relate to Local Area Networks (LAN), Wide Area Networks (WAN), and firewalls. The Network Operations Analyst will support daily network operations in a mission-critical production environment, assisting with identifying and assessing potential risks while following established procedures to maintain network stability and operational continuity. This role requires strong communication and collaboration skills to effectively interact with federal customers, technical teams, and remote vendors. The Network Operations Analyst will assist with troubleshooting, deploying, and implementing changes to DNS, DHCP, and IPAM (DDI) systems under established technical guidance and procedures. Strong attention to detail, adherence to defined processes and workflows, and accurate documentation of all work performed are essential to success in this role.

PRIMARY RESPONSIBILITIES:

• Monitor trouble ticket queues and respond to incidents in accordance with established Service Level Agreements (SLAs).
• Provide technical support to a large user base by troubleshooting and resolving DNS, DHCP, and IP Address Management (IPAM) network issues.
• Communicate directly with customers via telephone, email, and instant messaging.
• Assist the Network Engineering Team with deploying new hardware and software to support network expansion and enhance network functionality.
• Collaborate with peers and local technicians to identify, troubleshoot, and resolve physical layer network issues.
• Work with other Network Operations Center (NOC) teams to identify and troubleshoot WAN, firewall, security, and DNS, DHCP, and IPAM (DDI) issues impacting LAN operations.
• Participate in an on-call rotation to support after-hours escalations and critical network outages.
• Attend regular operations staff meetings to review project status, discuss operational activities, and stay informed of upcoming initiatives.

BASIC QUALIFICATIONS:

• High School Diploma or equivalent.
• Minimum of 4 years of experience in enterprise network management and troubleshooting.
• Hands‑on experience with network implementation and troubleshooting at the Cisco Certified Network Associate (CCNA) level.
• Working knowledge of DNS, DHCP, and IP Address Management (DDI) networking systems and internet security.
• Working knowledge of network authentication processes.
• Experience using PuTTY and SecureCRT.
• Ability to work independently, follow established procedures and technical direction, and collaborate effectively with team members.
• Ability to assess and prioritize assigned tasks based on importance, urgency, potential risks, and customer needs.
• Excellent written and verbal communication skills.
• Ability to work onsite or remotely, as required.
• Flexibility to work first or second shift based on operational needs.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

PREFERRED QUALIFICATIONS AND CERTIFICATIONS:

• Experience with VitalQIP or enterprise DNS, DHCP, and IP Address Management (DDI) systems.
• Experience with Cisco device management.
• Current Secret security clearance or Public Trust Level III designation.
• Cisco Certified Network Associate (CCNA) certification.

Original Posting: October 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.