Network Operation Engineer II

Astreya; Denver (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Wellness program

Job summary

Astreya is seeking a Network Operations Engineer II for an onsite role in Denver to lead advanced troubleshooting and network optimization across a global data center environment.

You will own escalated incidents, work with engineering teams, monitor performance, and document changes. Candidates should have deep experience with data center networking, routing protocols, and common monitoring tools.

Qualifications

• Extensive experience in Data Center networking and troubleshooting.
• Experience with routing protocols (BGP, OSPF, MPLS).
• Proficiency with network monitoring tools and ticketing systems.

Responsibilities

• Operate and troubleshoot a global Data Center network (routing/switching).
• Perform fault isolation and resolve Layer 1–3 issues.
• Own escalated cases from Tier 1 and drive resolutions.
• Coordinate with DC facilities on maintenance impacting network infrastructure.
• Document incident resolution steps in ticketing systems.
• Provide Tier 2 support for Data Center Network repairs and incidents.
• Respond rapidly to major network incidents and SEV initiation.

Skills

Data Center networking

Routing & switching

L1–L3 troubleshooting

Network monitoring tools

IP transport/transmission

Traffic capture & analysis

Ticketing systems

Tools

SolarWinds

Nagios

PRTG

ServiceNow

Jira

Job description

Network Operations Engineer II - Client Onsite

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.

Key Responsibilities

Advanced Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Data Center network, including routing and switching devices.
• Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.
• Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
• Manage and upscale critical events, communicating clearly and concisely with stakeholders.
• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
• Detect and diagnose various error/failure conditions across an array of network device types.
• Provide hands‑on support for network incidents, collaborating with engineering teams when required.
• Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.
• Serve as the escalation point‑of‑contact during business hours, handling troubleshooting, tooling, and process issues.
• Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
• Own incident response processes, including escalations to higher‑level support teams when necessary.
• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
• Proactively identify and resolve network performance issues, optimizing existing configurations.
• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.

Technical Skills

• Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
• Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
• Hands‑on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
• Experience capturing and analyzing network traffic for troubleshooting.
• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Salary Range:

85,000 to 95,000 Annually

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal la