Network Lead

Tata Consultancy Services; Benton Harbor (MI); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401(k) plan with matching

Parental leaves

Certification & training reimbursement

Job summary

Tata Consultancy Services is seeking a senior network engineer to design, implement, and maintain its global enterprise networks across 200+ sites. The role covers WAN, SD‑WAN, wireless and security technologies, with responsibilities spanning lifecycle modernization and vendor coordination.

You will lead major incidents, liaise with customers and delivery teams, and drive continuous service improvements alongside automation initiatives.

Qualifications

• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD‑WAN, wireless and security technologies.

Responsibilities

• Design, implement, and maintain global enterprise networks across 200+ sites.
• Lead incident and escalation management for network services.

Skills

WAN

SD‑WAN

Wireless

Security

Customer facing

Stakeholder management

offshore coordination

Education

Bachelor of Computer Science

Tools

SolarWinds

ServiceNow

VMware VeloCloud

Palo Alto Firewalls

Cisco ISE

Job description

Job Description

The role is a senior network engineer responsible for designing, implementing, and maintaining global enterprise networks involving WAN, SD‑WAN, wireless and security technologies across 200+ sites.

• Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD‑WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, and support for network refresh and lifecycle modernization initiatives.
• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities, including support for offshore and onshore support organizations.
• Lead major incident and escalation management for network services.
• Act as primary technical liaison between customers and delivery teams.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD‑WAN and firewall technologies.
• Coordinate with ISPs, carriers, OEMs, and third‑party vendors for fault resolution and OEM/vendor management.
• Support lifecycle refresh, EOL/EOS remediation, and infrastructure modernization programs.
• Drive root‑cause analysis, trend analysis, and service improvement initiatives.
• Participate in Weekly Operations Reviews, Monthly Service Reviews, and leadership discussions.
• Support network changes, upgrades, implementation and transition activities.
• Maintain network documentation, runbooks, CMDB accuracy, and knowledge repositories.
• Partner with automation teams to deploy AI‑enabled NetOps and self‑healing capabilities.
• Utilize SolarWinds, ServiceNow and other enterprise monitoring platforms for event correlation and alert tuning.
• Collaborate on AI‑led network operations initiatives and drive continuous service improvement opportunities.

Preferred Certifications

• CCNP Enterprise
• CCIE Enterprise
• PCNSE
• AWS Advanced Networking
• ITIL Foundation
• SD‑WAN Certifications

Qualifications

• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD‑WAN, wireless and security technologies.
• Strong customer‑facing and stakeholder management skills.
• Experience coordinating offshore support organizations.
• Bachelor of Computer Science.

Employee Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $130,000 a year.