Network Operation Center Technician / Help Desk

voigtie; Denver (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

voigtie is seeking an experienced Help Desk/NOC Technician to oversee our telecom networks and computer systems, monitor performance, troubleshoot problems, and respond to network issues to ensure uptime. You will monitor capacity, perform regular checks on hardware and software, respond to alerts, and escalate issues as needed.

The ideal candidate has basic knowledge of network deployment and infrastructure, strong troubleshooting skills, and the ability to work 12-hour shifts while documenting

Qualifications

• Basic knowledge of network deployment and infrastructure.
• Strong troubleshooting skills.
• Ability to work 12-hour shifts.
• Excellent communication skills.

Responsibilities

• Monitor performance and capacity of computer systems.
• Perform regular checks on network hardware and software.
• Respond to network alerts and hardware malfunctions.
• Diagnose and troubleshoot network errors.
• Track and document network issues and compile incident reports.
• Respond to user requests and provide network training.
• Manage system backups and network security protocols.
• Work with multiple ticket systems and other programs.
• Triage and determine severity levels of issues.
• Document with great detail.
• Communicate effectively across teams.

Skills

Network monitoring

Troubleshooting

Incident documentation

Communication

Shift work

Tools

Ticketing systems

Monitoring tools

Job description

We are seeking an experienced Help Desk/NOC Technician to oversee our telecommunication networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues.

To ensure success as a Help Desk/NOC Technician you should demonstrate basic knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work 12 hours shifts. A skilled NOC Technician will be able to diagnose and elevate network issues without causing extended downtime of the IT systems.

Help Desk/NOC Engineer Responsibilities:

• Monitoring the performance and capacity of computer systems
• Performing regular checks on network hardware and software
• Responding to network alerts and hardware malfunctions
• Diagnosing and troubleshooting network errors
• Tracking and documenting network issues and compiling incident reports
• Responding to user requests and providing network training
• Managing system backups and network security protocols
• Ability to work with multiple ticket systems and other programs
• Ability to triage and determine the level of severity of issues
• Ability to document with great detail
• Excellent communication skills