Network Infrastructure Engineer – IT Support & On-Call

NHS Scotland; Headquarters (KY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Annual Leave 35 days + holidays

NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

Job summary

NHS Lanarkshire is seeking an IT Infrastructure Support specialist to provide technical input for desktop hardware and software across the organisation. You will work with NHSL colleagues and external partners to ensure reliable IT services, incidents are resolved, and user support remains of high quality.

The role requires a degree in IT, relevant desktop support experience, and ideally health service exposure.

Qualifications

• Degree in IT discipline and experience in a desktop-related support role.
• Preferably with additional technical training or certifications.
• Experience in a health service environment.

Responsibilities

• Provide technical support to IT Infrastructure across NHSL.
• Support implementation and operation of computer systems within IT Infrastructure remit.
• Collaborate with NHSL colleagues and external agencies to support desktop hardware and software.
• Manage IT Service Desk calls and meet department SLAs across site/field roles.
• Maintain high standard of customer service and ensure incident resolutions are agreed and resolved.

Skills

IT support

Customer service

Service desk

Education

Degree in IT discipline

Job description

NHS Lanarkshire is seeking an IT Infrastructure Support specialist to provide technical input for desktop hardware and software across the organisation. You will work with NHSL colleagues and external partners to ensure reliable IT services, incidents are resolved, and user support remains of high quality.

The role requires a degree in IT, relevant desktop support experience, and ideally health service exposure.