Network Infrastructure Engineer – Health IT

NHS Ayrshire & Arran; Headquarters (KY); On-site; USD 34,000 - 47,000; Full time

Job summary

NHS Lanarkshire is seeking an IT Infrastructure Support post to deliver technical input for desktop systems across the IT Infrastructure remit. You will work with NHSL colleagues and external agencies to support desktop hardware and software.

The role requires a degree in IT or equivalent, plus experience in desktop support within a health service environment. On-call support for 24/7 IT systems may be required. NHS benefits are offered and the organisation promotes a diverse workforce.

Qualifications

• Degree level in a relevant IT discipline or equivalent experience.
• Experience in a desktop-related support role within an IT department.
• Preferably additional technical training and certifications in relevant skills/products.
• Experience in a health service environment is advantageous.

Responsibilities

• Provide assistance, advice and support to NHSL employees and approved contractors to maximize use of IT desktop infrastructure.
• Manage IT Service Desk calls and prioritize work to meet SLAs.
• Maintain high standards of customer service and ensure incidents are resolved mutually.
• Deal effectively with user complaints and escalate to line management when appropriate.

Skills

IT support

Desktop hardware

Customer service

SLA management

Education

Degree in IT or related discipline

Job description

NHS Lanarkshire is seeking an IT Infrastructure Support post to deliver technical input for desktop systems across the IT Infrastructure remit. You will work with NHSL colleagues and external agencies to support desktop hardware and software.

The role requires a degree in IT or equivalent, plus experience in desktop support within a health service environment. On-call support for 24/7 IT systems may be required. NHS benefits are offered and the organisation promotes a diverse workforce.