Network Implementation & Delivery Liaison

University Of Michigan; Michigan; Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement matching

Paid time off

Professional development

Job summary

Merit Network is seeking a Network Services Technical Implementation Liaison to oversee end-to-end delivery of Internet and WAN services. You will bridge technical and non-technical stakeholders, coordinating requirements, scheduling, testing, and handoffs in a hybrid, full-time role in Michigan.

During a 6-month probation, you must work on-site at least 3 days/week at the Ann Arbor office, with a minimum 2 days/week thereafter.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field or equivalent experience.
• 2+ years coordinating technical implementations, service deliveries, or network projects.
• Working knowledge of WAN/Internet circuits, carrier turn-ups, demarcation/hand-off points, basic routing/switching, and testing.
• Ability to translate technical requirements into implementation plans, schedules, and stakeholder communications.
• Proven project coordination skills across multiple workstreams and dependencies.
• Strong documentation skills and experience with ticketing/collaboration tools.
• Ability to manage vendor/provider relationships and escalations.

Responsibilities

• Translate client requirements into technical specifications for network teams.
• Coordinate installation, configuration, and testing of networking solutions with proper documentation.
• Manage carrier turn-ups, delivery milestones, test plans, and outage communications.
• Lead delivery of network implementations and upgrades across Internet/WAN.
• Own implementation outcomes: scheduling, milestones, change windows, risk management, stakeholder updates, handoff.
• Act as first-line technical support during implementation.
• Support testing and acceptance processes.
• Track and manage quotes and installation charges for third-party providers.
• Assist in report development and internal cost analysis.

Skills

Project coordination

Requirements translation

Network concepts

Documentation

Vendor management

Stakeholder communication

Ticketing systems

Education

Bachelor's degree in CS/IT/Engineering

Tools

Ticketing systems

Job description

Merit Network is seeking a Network Services Technical Implementation Liaison to oversee end-to-end delivery of Internet and WAN services. You will bridge technical and non-technical stakeholders, coordinating requirements, scheduling, testing, and handoffs in a hybrid, full-time role in Michigan.

During a 6-month probation, you must work on-site at least 3 days/week at the Ann Arbor office, with a minimum 2 days/week thereafter.