Hybrid Network Implementation Liaison

University of Michigan; Ann Arbor (MI); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement matching

Paid time off

Professional development

Job summary

Merit Network seeks a Network Services Technical Implementation Liaison to coordinate end-to-end delivery of Internet and WAN services while translating client requirements into technical plans and ensuring on-time delivery. Reporting to the Executive Director of Network Operations, this role bridges technical teams and clients to complete implementations with minimal disruption.

The position is full-time and hybrid.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field or equivalent combination of education and relevant experience
• 2+ years of experience coordinating technical implementations, service deliveries, or network-related projects
• Working knowledge of WAN/Internet circuits, carrier turn-ups, demarcation/hand-off points, basic routing/switching, and testing/validation
• Ability to translate technical requirements into implementation plans, schedules, and stakeholder communications
• Proven project coordination skills across multiple workstreams, priorities, risks, and dependencies
• Strong documentation skills and experience with ticketing and collaboration tools
• Ability to manage vendor/provider relationships to meet timelines and service expectations

Responsibilities

• Translate client business requirements into technical specifications for network teams and explain solutions to clients
• Coordinate and track installation, configuration, and testing of networking solutions with proper documentation
• Manage carrier turn-ups, delivery milestones, test plans/results, and outage/escalation communications
• Review equipment location specs for proper carrier activities and report changes internally
• Lead delivery of network implementations and upgrades for Internet and WAN services
• Own implementation outcomes including scheduling, milestones, risk management, and stakeholder communications
• Act as the first line of technical support during the implementation phase
• Support testing and acceptance processes
• Track quoting, installation charges, and ongoing costs for third-party providers
• Assist in reports, budgets, and internal financial/operational projections

Skills

Coordination experience

WAN/Internet concepts

Requirements to plans & schedules

Project coordination

Documentation skills

Vendor relationships

Education

Bachelor's degree in CS/IT/Engineering or related field

Job description

Merit Network seeks a Network Services Technical Implementation Liaison to coordinate end-to-end delivery of Internet and WAN services while translating client requirements into technical plans and ensuring on-time delivery. Reporting to the Executive Director of Network Operations, this role bridges technical teams and clients to complete implementations with minimal disruption.

The position is full-time and hybrid.