Network & Hosting Infrastructure Specialist

TPI Global Solutions; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

TPI Global Solutions is seeking a network credential and discovery specialist to identify, troubleshoot, and resolve credential issues across diverse devices and servers. You will manage access, validate coverage, and diagnose connectivity errors spanning routers, switches, firewalls, and load balancers, while collaborating with IT teams to maintain accurate credential stores and CI classifications.

You will optimize infrastructure scanning schedules, document processes, and contribute SME

Qualifications

• Scripting skills in PowerShell or Python.
• Experience with infrastructure discovery or asset scanning tools.
• Familiarity with CMDB concepts and CI classification.
• Background in enterprise-scale environments with diverse device types.
• Experience working within ITIL-aligned processes.
• Prior work with ServiceNow ITOM Discovery is a plus.

Responsibilities

• Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.).
• Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage.
• Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms.
• Collaborate with network and hosting teams to maintain accurate credential stores and access policies.
• Support service graph connector configurations to ensure proper data flow from infrastructure sources.
• Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements.
• Document credential management processes, known infrastructure issues, and resolution procedures.
• Provide subject matter expertise on network topology, device configurations, and server environments.
• Support the broader ServiceNow Modernization program objectives as needed.

Skills

PowerShell

Python

Asset discovery tools

CMDB concepts

ITIL processes

ServiceNow ITOM

Education

CompTIA Network+ or equivalent

Job description

Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)

Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage

Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms

Collaborate with network and hosting teams to maintain accurate credential stores and access policies

Support service graph connector configurations to ensure proper data flow from infrastructure sources

Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements

Document credential management processes, known infrastructure issues, and resolution procedures

Provide subject matter expertise on network topology, device configurations, and server environments

Support the broader ServiceNow Modernization program objectives as needed

Skills:

• CompTIA Network+ or equivalent certification
• Scripting Skills in Powershell or Python
• Experience with infrastructure discovery or asset scanning tools
• Familiarity with CMDB concepts and configuration item (CI) classification
• Background in enterprise-scale environments with diverse and heterogeneous device types
• Experience working within ITIL-aligned processes
• Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial