Network & Hosting Infrastructure Specialist

Revel IT; Westerville (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Revel IT is seeking a technical credential and discovery specialist to troubleshoot credential issues across diverse network and server environments. You will manage access, diagnose connectivity problems, and maintain credential stores while aligning discovery with maintenance windows.

Expect to work with SNMP, SSH, WMI, WinRM, and other protocols, supporting ITIL processes and enterprise-scale infrastructure. ServiceNow ITOM visibility experience is a plus.

Qualifications

• CompTIA Network+ or equivalent certification.
• Scripting skills in PowerShell or Python.
• Experience with infrastructure discovery or asset scanning tools.
• Familiarity with CMDB concepts and CI classification.
• Background in enterprise-scale environments with diverse device types.
• Experience working within ITIL-aligned processes.
• Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management.
• Strong expertise in server/hosting environments, including Windows Server and Linux/Unix administration.
• Hands-on experience with credential management across diverse network and server device types.
• Deep understanding of network protocols: WMI, WinRM, NetBIOS.
• Experience troubleshooting connectivity and authentication issues in enterprise environments.
• Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility.
• Ability to work independently, triage infrastructure issues, and elevate appropriately.
• Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial.

Responsibilities

• Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.).
• Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
• Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
• Collaborate with network and hosting teams to maintain accurate credential stores and access policies
• Support service graph connector configurations to ensure proper data flow from infrastructure sources
• Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
• Document credential management processes, known infrastructure issues, and resolution procedures
• Provide subject matter expertise on network topology, device configurations, and server environments
• Support the broader ServiceNow Modernization program objectives as needed

Skills

CompTIA Network+

PowerShell/Python scripting

Infrastructure discovery tools

CMDB concepts

ITIL processes

Network infrastructure

Windows/Linux administration

WMI/WinRM

Tools

ServiceNow ITOM Discovery

Job description

• Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)
• Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
• Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
• Collaborate with network and hosting teams to maintain accurate credential stores and access policies
• Support service graph connector configurations to ensure proper data flow from infrastructure sources
• Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
• Document credential management processes, known infrastructure issues, and resolution procedures
• Provide subject matter expertise on network topology, device configurations, and server environments
• Support the broader ServiceNow Modernization program objectives as needed

Qualifications:

• CompTIA Network+ or equivalent certification
• Scripting Skills in Powershell or Python
• Experience with infrastructure discovery or asset scanning tools
• Familiarity with CMDB concepts and configuration item (CI) classification
• Background in enterprise-scale environments with diverse and heterogeneous device types
• Experience working within ITIL-aligned processes
• Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management
• Strong expertise in server/hosting environments, including:
• Windows Server and Linux/Unix administration
• Hands-on experience with credential management across diverse network and server device types
• Deep understanding of network protocols:
• WMI, WinRM, NetBIOS
• Experience troubleshooting connectivity and authentication issues in enterprise environments
• Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility
• Ability to work independently, triage infrastructure issues, and elevate appropriately
• Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial