Cloud Infrastructure Engineer (Enterprise Information Technology Engineer I/II)

City of San José; San Jose (CA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

The City of San José is seeking a Cloud Infrastructure Engineer to lead hybrid cloud infrastructure initiatives in its Information Technology Department. You will manage Azure governance, enterprise storage, and automation, while ensuring high availability and DR readiness.

Strong scripting, AD, and file services expertise are required for success. This role offers a hybrid schedule with a 32-hour onsite workweek and collaboration across technical and non‑technical teams to deliver

Qualifications

• Bachelor’s degree in CS/Engineering/MIS or related field with relevant IT experience.
• Experience in managing hybrid cloud environments and Azure services.
• Strong knowledge of backup, DR, and file/storage technologies.
• Proficiency with scripting and automation using PowerShell.
• Experience with enterprise monitoring (SolarWinds) and AD/Identity systems.

Responsibilities

• Manage Public Cloud (Azure) governance and operations and enterprise storage.
• System management, monitoring, and automation to improve services.
• Design and implement Azure backup and Disaster Recovery for infrastructure.
• Upgrade Windows Server and FileShare clusters; monitor backups.
• Provide technical leadership and collaborate across teams.
• Troubleshoot infrastructure issues to meet SLAs.

Skills

Azure governance

Hybrid cloud

PowerShell scripting

System administration

Disaster Recovery

SolarWinds monitoring

Active Directory

FileShare/DFS

Azure storage

Networking basics

Education

Bachelor’s Degree in Computer Science, Computer Engineering, MIS, Business and Public Administration, or closely related field

Tools

Azure

Active Directory

PowerShell

SolarWinds

Web Application Proxy

FileShare/DFS

Disaster Recovery tooling

Job description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at [e-mail].

About The Department

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting‑edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work‑life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

This is an exciting opportunity in the Information Technology Department. The Cloud Infrastructure Engineer will be a subject matter expert in the server infrastructure team. The ideal candidate must have hands‑on experience in administering, supporting, troubleshooting, and managing hybrid Cloud environment. The candidate should be familiar with hyperconverged infrastructure (HCI) platform, enterprise file share/storage, backup and recovery, antivirus software, SolarWinds monitor software, and PowerShell script automation.

As a Cloud Infrastructure Engineer, you will need to possess strong technical leadership skills, be able to work well with both technical and non-technical staff and have excellent communication skills. In this position, you will own, manage, and be able to complete projects from beginning to end in a timely fashion and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments.

Position duties include, but are not limited to:

• Manage Public Cloud (Azure) governance and operations, distributed file systems (and/or FileShare), and enterprise storage
• System management and monitoring
• Provide service improvement through automation
• Perform hands‑on system configuration and advanced troubleshooting of infrastructure issues to ensure service availability to meet service level expectations
• Design and implement Azure cloud backup and Disaster Recovery of infrastructure services
• Upgrade Windows server and FileShare cluster
• Administer and monitor server backup operations

Please note that the Cloud Infrastructure Engineer position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32‑hour onsite workweek.

Salary Information:

The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II classification shall also receive approximately five percent (5%) ongoing non‑pensionable compensation pay.

The EITE I/II classification is represented by the Municipal Employees' Federation (MEF) AFSCME, Local 101 bargaining unit.

Minimum Qualifications

Education and Experience:

• EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.
• EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.

Acceptable Substitution:

• Two (2) years of related experience may be substituted for up to two (2) years of the education requirement.

Required Licensing (such As Driver’s License, Certifications, Etc.)

• Possession of a valid State of California driver’s license.
• EITE I: Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry‑recognized certification acceptable to the City.
• EITE II: Possess and maintain a current (non‑expired) industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certificate, OR an equivalent professional, industry‑recognized certification acceptable to the City.

Passing a San José Police Department background check is a condition of employment.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Ability to understand complexities of enterprise infrastructure and how to leverage technologies (Windows networking, Windows server clustering, storage, load balancing, etc.) for citywide benefits.
• Strong technical hands‑on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as:
  • Hybrid virtual/physical infrastructure
  • Single Sign-On (SSO)
  • Web Application Proxy
  • PowerShell scripting
  • Disaster Recovery
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  • SSL certificates and domain registration
  • Windows Server administration
  • Active Directory and Group Policy
  • Enterprise Storage
  • Azure resource management
  • Load balancing
  • Cloud governance
  • Network troubleshooting
  • Distributed File System and/or Fileshare
  • Solarwinds system monitoring and alerting

Analytical Thinking

Approaching a problem or situation by using a logical, systematic, sequential approach.

Problem Solving

Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information and uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management

Ensures support for projects and implements agency goals and strategic objectives.

Selection Process

The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all the job‑specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Felipa Perez at [e-mail].

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job‑specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.