Network Engineer Associate AHF

Carolinas Medical Center; Macon (GA); On-site; USD 39,000 - 63,000; Full time

Job summary

Carolinas Medical Center is seeking a Network Engineer to maintain and optimize the hospital network that supports the enterprise including medical offices and administrative facilities. The role requires collaboration with multiple IS departments, vendors, and a commitment to reliability and security.

Onsite, Monday-Friday 9am-5pm, 40 hours per week. A Bachelor's degree in Computer Science or related field and at least 1 year of IT experience are required, with CCST certification pursued within

Qualifications

• Bachelor's degree in Computer Science or related field required.
• 1 year IT experience required or equivalent knowledge.
• Cisco Certified Support Technician (CCST) or higher within first year of hiring.

Responsibilities

• Maintains the technical performance of network systems across enterprise facilities.
• Monitors system performance and optimizes network resources.
• Supports networking systems with various IS departments and vendors.
• Implements routine risk network changes and designs network solutions with guidance.
• Collaborates in team and independent settings, following defined protocols.
• Handles customer interactions and resolves help desk tickets; tracks issues for resolution.

Skills

Verbal and written communication

Customer problem resolution

Time management

Independent work

Networking knowledge

Client/server knowledge

IPAM/DNS/DHCP knowledge

Education

Bachelor's degree in Computer Science or related

Tools

Cisco IOS

Networking hardware (routers/switches)

Job description

Department:

12298 Enterprise Corporate - Network & Telecommunications Engineering

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Onsite, Monday-Friday 9am-5pm

Pay Range:

$30.70 - $46.05

Major Responsibilities:

• Maintains the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities.
• Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources. Participates in localized problem determination and resolution. Seeks guidance from senior staff or escalates appropriately.
• Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity. Demonstrates basic knowledge of the network infrastructure for which they provide administration.
• Implement routine risk network changes and design network solutions (switches, routers, and system hardware) with guidance from senior engineers while following established designs and configurations previously developed.
• Works in both in a team setting and independently, accepting instruction and leadership from fellow team members.
• Works well under pressure, able to multi-task.
• Follows defined protocols for working with customers. Resolves help desk tickets and network problems. Tracks and trends issues and drives resolution. Understands and follows change management processes.
• Physically and logically install components (routers, switches, physical cabling, UPS, etc ) into a single unified network under the direction of more experienced network engineers.
• Assists in less complex projects to define network infrastructure requirements and recommendations for appropriate solutions . Participates in determining hardware, software, and administrative standards and procedures.

Licensure, Registration, and/or Certification Required:

Cisco Certified Support Technician (CCST) or higher within first year of hiring

Education Required:

Bachelor's degree (or equivalent knowledge) in Computer Science or related.

Experience Required:

1 year experience in IT or equivalent knowledge.

Knowledge, Skills & Abilities Required:

• This position will require proficiency in verbal and written communications .
• Ability to effectively handle customer contacts and problem resolution.
• Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.
• Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.
• Knowledge of network protocols, routing protocols, wireless protocols and broadband.
• Knowledge/skills in client/server, general networking, IPAM/DNS/DHCP, Internet, and hardware - routers, switches, etc.

Physical Requirements and Working Conditions:

• Must be available for callback support on a regular basis. This position requires evenings and weekend hours at times for conversions , due to schedules.
• Must have own dependable transportation.
• Employee does not have direct patient contact.
• Must be able to sit up to 80% of each workday.
• Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday.
• Must be able to lift up to 50 lbs on occasion.
• Must be able to twist, bend, and kneel.
• Must have ability to perform work-related travel.

Preferred Job Requirements:

• Education: Bachelors Degree in Computer Science , Business Administration or related field preferred.
• Certificate/License: Cisco Certifications preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health