Network Operations Technician

Great Lakes Bay Health Centers; Saginaw (MI); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Great Lakes Bay Health Centers is seeking a Network Specialist to monitor and maintain our campus and clinic networks. You will manage LAN/WAN connectivity, Wi‑Fi health, VPN services, and security configurations across multiple sites, ensuring high availability and HIPAA compliance.

You will collaborate with IT staff to implement changes, troubleshoot incidents, and maintain documentation. The role requires 2–4 years in network operations, experience with Cisco/Meraki/Fortinet equipment, and

Qualifications

• Two to four years of experience in network operations or related field.
• Experience with switches, wireless networks, and WAN circuits in a multi-site environment.
• Experience with network monitoring tools, ticketing systems, and change control processes.
• Healthcare IT experience preferred.
• Understanding of HIPAA security and healthcare compliance requirements.
• Strong knowledge of TCP/IP, VLANs, switching, routing, Wi‑Fi, DHCP, DNS, VPN, and security fundamentals.

Responsabilités

• Network Monitoring and Incident Response across LAN, WAN, Wi‑Fi, and VPN.
• Support Cisco switching and routing, Meraki wireless and switching operations.
• Maintain network diagrams, IP/VLAN records, and backups; document changes.
• Assist with security operations, policy reviews, and access controls.
• Execute approved changes during maintenance windows and coordinate outages.
• Create basic automation, scripts for log collection, inventory validation, or configuration checks.

Connaissances

TCP/IP

VLANs

Switching

Routing

Wi‑Fi

VPN

PowerShell

Python

HIPAA compliance

Formation

High school diploma

Associate’s degree in IT or related field

Outils

Cisco

Meraki

Fortinet

Monitoring tools

Ticketing systems

Description du poste

Description

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties, absent an undue hardship on GLBHC.

• Network Monitoring and Incident Response (25%):
  • Monitor network performance, availability, and capacity using approved tools.
  • Respond to alerts and incidents; triage, troubleshoot, and restore LAN, WAN, Wi-Fi, and VPN services within established procedures.
  • Identify and document root causes and contributing factors; implement corrective actions or escape as needed.
  • Maintain accurate tickets, timelines, and stakeholder communication during outages; participate in on-call response as scheduled.
  • Participate in post-incident reviews and track follow-up actions to completion.
• Network Operations and Connectivity Support (20%):
  • Support LAN, WAN, and Wi-Fi connectivity for clinical and business operations across all sites.
  • Provide operational support for Cisco switching and routing, including port activation, VLAN changes, basic routing, and interface troubleshooting.
  • Support Meraki wireless and switching operations, including SSID changes, access point health checks, RF troubleshooting, and dashboard diagnostics.
  • Coordinate with ISP and telecom providers on circuit troubleshooting, outages, and turn-ups; validate restoration and document outcomes.
  • Support Fortinet remote access services and collaborate with security staff on access policies and troubleshooting.
• Network Configuration, Documentation, and Backups (15%):
  • Maintain network diagrams, circuit inventory, IP and VLAN records, and related equipment documentation.
  • Maintain and verify device configuration backups; support backup and restore activities as needed.
  • Follow standard templates and naming conventions for configurations and documentation.
  • Complete pre-checks, validation, and rollback planning for network changes under change control.
  • Ensure documentation and configuration handling meets security, privacy, and HIPAA requirements.
• Network Security Operations Support (10%):
  • Assist with security system operations, including user connectivity troubleshooting, log review, and policy impact verification.
  • Support network segmentation and access controls, including VLANs and ACLs, to protect clinical systems and sensitive data.
  • Coordinate with the security team on vulnerability remediation and response activities affecting network infrastructure.
  • Review assigned logs and alerts; elevate suspicious activity according to incident response procedures.
  • Follow least privilege and change control requirements for all network changes.
• Change Management and Scheduled Maintenance (10%):
  • Execute approved network changes during maintenance windows following change control.
  • Support scheduled firmware and OS upgrades; perform pre-change validation and post-change verification.
  • Assist with device staging, deployment, replacement, and decommissioning.
  • Coordinate planned outages and communicate maintenance impacts to customers and IT stakeholders.
  • Operational Tools and Automation (10%):
    • Use monitoring and ticketing tools to support daily operations and service delivery.
    • Use management tools to support network operations.
    • Maintain assigned device inventories and configuration repositories.
    • Create and maintain simple automation, such as scripts for log collection, inventory validation, or configuration checks, as appropriate.
    • Identify recurring issues and propose operational improvements.
  • Documentation and Reporting (10%):
    • Maintain network standards, procedures, and knowledge base documentation.
    • Complete support tickets and document troubleshooting steps, remediation actions, and outcomes.
    • Prepare reports on network health, availability, recurring incidents, and maintenance activities as assigned.
    • Maintain knowledge base articles for common connectivity issues and standard service requests.
    • Support audit and compliance requests by providing required documentation and evidence.
  • Collaboration and Vendor/Carrier Coordination (5%):
    • Coordinate with IT Technical Support and site staff to resolve network incidents and service requests.
    • Work with network and security team members to implement changes and maintain standards.
    • Coordinate with vendors and carriers on troubleshooting, RMA replacements, and circuit activations.
    • Participate in IT projects involving site expansions, technology refreshes, and network improvements.

  MARGINAL JOB DUTIES

  • Perform occasional in-house publishing of complex forms and procedures for documentation.
  • All other responsibilities as assigned.

  JOB SPECIFICATIONS

  • Education: High school diploma or equivalent required. Associate’s degree in Information Technology, Network Administration, Cybersecurity, or related field preferred.
  • Licensure: Relevant certifications such as Cisco CCNA (or equivalent) preferred. Fortinet certifications (e.g., NSE/FCP or equivalent) and Meraki platform experience/certification preferred.
  • Experience: Two to four years of experience in network operations, network support, or systems and network administration preferred. Demonstrated experience supporting switches, wireless networks, and WAN circuits in a multi-site environment required. Experience with network monitoring tools, ticketing systems, and change management processes required. Healthcare IT experience preferred.
  • Skills: Strong knowledge of TCP/IP, subnetting, VLANs, switching, routing, Wi-Fi, DHCP, DNS, VPN, security system fundamentals, and core network security principles. Firsthand experience supporting Cisco switching and routing, security system and VPN services, and cloud-managed wireless networks, including monitoring, troubleshooting, log review, and configuration changes. Ability to troubleshoot network issues using common tools and to maintain diagrams, IP plans, inventories, backups, and change management documentation. Basic PowerShell or Python skills are necessary. Understanding of HIPAA security and healthcare compliance requirements required.
  • Interpersonal Skills: Strong organizational, project management, and analytical skills, with diligence and accuracy. Effective written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders. Ability to work independently, manage multiple priorities, collaborate effectively across IT teams, and maintain a customer-focused, proactive approach to problem-solving and continuous improvement.
  • Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, climb step stools or ladders, and or twist while holding up to 50 lbs. often. May also work in network closets, server rooms, and above-ceiling or under-desk spaces when supporting connectivity.
  • Hours of Work: Full-time with schedule flexibility as needed. May work evenings or weekends for maintenance, upgrades, or outages and participate in on-call support. Reliable transportation and consistent attendance are required. Limited hybrid work may be considered based on duties, operational needs, and approval.
  • Travel: Regular local travel between Great Lakes Bay Health Center sites is required, typically using a company vehicle. Occasional local travel between sites may require use of a personal vehicle, with reimbursement in accordance with corporate policy. Attendance at vendor training and professional development events may also be required.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.