Network Engineer Associate AHF

Atrium Health; Macon (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Atrium Health in Macon, GA is seeking a Network Technician to maintain and optimize the enterprise network across hospitals and facilities. You will monitor performance, troubleshoot issues, and collaborate with IT teams and vendors to ensure reliable connectivity.

The role requires a Bachelor's degree in Computer Science or related field and at least 1 year of IT experience. Cisco CCST or higher certification within the first year is preferred. Evening/weekend shifts may be required.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• 1 year IT experience or equivalent knowledge.
• CCST or higher within first year of hiring.

Responsibilities

• Maintain and optimize network systems across enterprise facilities.
• Monitor performance and optimize resource utilization.
• Collaborate with IS departments and vendors for stable connectivity.
• Implement routine network changes under guidance from senior engineers.
• Install network components (routers, switches, cabling, UPS) as directed.
• Participate in defining infrastructure standards and procedures.

Skills

Verbal and written communications

Customer contact & problem resolution

Time management

Independent work & judgment

Knowledge of network protocols and IP

IPAM/DNS/DHCP & hardware knowledge

Education

Bachelor’s degree in Computer Science or related

Tools

Cisco equipment

Job description

Major Responsibilities

• Maintains the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities.
• Maintains the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities.
• Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources. Participates in localized problem determination and resolution. Seeks guidance from senior staff or escalates appropriately.
• Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity. Demonstrates basic knowledge of the network infrastructure for which they provide administration.
• Implement routine risk network changes and design network solutions (switches, routers, and system hardware) with guidance from senior engineers while following established designs and configurations previously developed.
• Works in both in a team setting and independently, accepting instruction and leadership from fellow team members.
• Works well under pressure, able to multi-task.
• Follows defined protocols for working with customers. Resolves help desk tickets and network problems. Tracks and trends issues and drives resolution. Understands and follows change management processes.
• Physically and logically install components (routers, switches, physical cabling, UPS, etc) into a single unified network under the direction of more experienced network engineers.
• Assists in less complex projects to define network infrastructure requirements and recommendations for appropriate solutions. Participates in determining hardware, software, and administrative standards and procedures.

Licensure, Registration, And/or Certification Required

Cisco Certified Support Technician (CCST) or higher within first year of hiring

Education Required

Bachelor’s degree (or equivalent knowledge) in Computer Science or related.

Experience Required

1 year experience in IT or equivalent knowledge.

Knowledge, Skills & Abilities Required

• This position will require proficiency in verbal and written communications.
• Ability to effectively handle customer contacts and problem resolution.
• Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.
• Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.
• Knowledge of network protocols, routing protocols, wireless protocols and broadband.
• Knowledge/skills in client/server, general networking, IPAM/DNS/DHCP, Internet, and hardware - routers, switches, etc.

Physical Requirements And Working Conditions

• Must be available for callback support on a regular basis. This position requires evenings and weekend hours at times for conversions, due to schedules.
• Must have own dependable transportation.
• Employee does not have direct patient contact.
• Must be able to sit up to 80% of each workday.
• Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday.
• Must be able to lift up to 50 lbs on occasion.
• Must be able to twist, bend, and kneel.
• Must have ability to perform work-related travel.

Preferred Job Requirements

• Education: Bachelors Degree in Computer Science, Business Administration or related field preferred.
• Certificate/License: Cisco Certifications preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.