NETWORK ENGINEER

NYC Department of Social Services; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Public service loan forgiveness eligibility

Equal opportunity employer

Job summary

The NYC Department of Social Services is seeking an IT Infrastructure Engineer to manage complex network infrastructures supporting over 23,000 users across various agencies.

Responsibilities include maintaining firewalls, diagnosing network issues, and implementing security protocols. Candidates should hold a relevant degree and have at least four years of experience in related fields.

This position offers opportunities to work with major technologies and contribute to essential public services.

Qualifications

• 4 years experience in datacenter/cloud engineering or related field.
• Expertise in enterprise networking, routing, and switching.
• Proven ability to troubleshoot large-scale network environments.

Responsibilities

• Manage and maintain over 150 firewalls and 1,000+ switches.
• Diagnose and resolve network issues for 23,000+ users.
• Design and implement routing protocols for multi-site networks.

Skills

Network design

Routing protocols (OSPF, BGP)

LAN/WAN management

Firewall configuration

Network security

Education

Baccalaureate degree in computer science, engineering or related field

Tools

Juniper

Fortinet

Arista

VPNs

NetFlow

Job description

IT INFRASTRUCTURE ENGINEER (95714)

Hours/Shift: 9:00am – 5:00pm

Responsibilities

• Perform highly complex technical work in the design, implementation, administration, and support of secure Local Area Networks (LAN), Wide Area Networks (WAN), and Metropolitan Area Networks.
• Ensure the reliability, security, and performance of enterprise network infrastructure supporting DSS, HRA, and DHS operations.
• Manage and maintain over 150 firewalls and 1,000+ switches by configuring, monitoring, and optimizing technologies (e.g., Juniper, Fortinet, Arista, Mist) to ensure network performance, reliability, and security across the production environment.
• Diagnose and resolve network, remote access, and security issues by analyzing logs, firewall policies, and system alerts to maintain 24/7 network availability and ensure timely resolution for over 23,000 users and design and implement network infrastructure and security controls by developing configurations and architectures that enhance system performance, resiliency, and compliance with agency standards.
• Configure firewalls, VPNs (IPsec/SSL), proxy services, and intrusion detection/prevention systems by applying agency policies to safeguard data privacy, enforce access controls, and protect network assets; analyze system logs, security reports, and monitoring tools to identify performance issues, detect anomalies, and escalate or resolve incidents to maintain optimal network health.
• Evaluate data from routers, switches, and firewalls using tools (e.g., NetFlow, Syslog, Riverbed NetIM, FortiManager) to ensure compliance with security standards and proactively mitigate risks and collaborate with other NYC agencies and cloud providers (e.g., Azure, AWS) to implement and troubleshoot network connectivity and security solutions that support cross-agency operations.
• Design and implement routing protocols (e.g., OSPF, BGP) for multi-site network environments by ensuring redundancy, failover capability, and minimal service disruption and conduct research and documents network technologies and best practices by performing vendor evaluations, demonstrations, and proof-of-concept testing to recommend infrastructure improvements.

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering;
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Strong expertise in enterprise networking with extensive experience in routing, switching, and network infrastructure design.
• Proven ability to configure, troubleshoot, and optimize large-scale LAN and LAN environments using technologies such as OSPF, BGP, VLANs, STP, and high-availability architectures.
• Skilled in managing complex network environments with Juniper, Arista and Fortinet platforms, ensuring reliable connectivity, performance, and scalability.
• Experienced in network monitoring, traffic analysis, capacity planning, and resolving complex routing and switching issues while maintaining secure and resilient network operations in mission-critical environments.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.