NETWORK OPERATIONS CENTER SYSTEMS ADMINISTRATOR

NYC Department of Social Services; New York (NY); On-site; USD 95,000 - 140,000; Full time

Job summary

The NYC Department of Social Services (DSS) Information Technology Services (ITS) is seeking an IT Project Specialist to function as a Network Operations Center Systems Administrator. You will plan, coordinate, implement, and support enterprise monitoring initiatives to ensure the agency’s technology infrastructure remains available and performant.

Collaborate with Infrastructure, Network Services, Cybersecurity, and vendors to drive projects, manage schedules, and deploy monitoring solutions

Qualifications

• Bachelor's degree in computer science, engineering, HCI, interactive media, data visualization or related field plus 4 years relevant experience.
• Associate degree plus 6 years relevant experience in the required area and specialization.
• Bachelor's degree plus 8 years relevant experience in the required area and specialization.
• Education and/or experience equivalent to items 1–3 above.

Responsibilities

• Plan, coordinate, implement, and support enterprise monitoring initiatives to ensure availability and performance of the agency’s technology infrastructure.
• Manage multiple projects involving enterprise monitoring platforms, infrastructure upgrades, automation, security improvements, and modernization efforts.
• Collaborate with Infrastructure Services, Network Services, Cybersecurity, Enterprise Hosting, vendors, and stakeholders to coordinate activities.
• Manage schedules, resolve technical issues, and ensure successful deployment of monitoring solutions supporting mission-critical operations.

Skills

UNIX/Linux Administration

Bash

Korn shell scripting

Python

Network monitoring

Nagios

Zenoss

VMware Hyperic

IPFW

SNORT

Tipping Point IPS

BSD

Linux distributions

A+ Certification

Education

Baccalaureate degree in computer science/engineering/human computer interaction/interactive media/digital and graphics design/data visualization/communication or related field

Associate degree in same fields + 6 years related experience

Bachelor's degree + 8 years related experience

Education/experience equivalent to above

Tools

Riverbed

Nagios

Zenoss

VMware Hyperic

VMware

IPFW

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue-producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as Network Operations Center Systems Administrator, who will:

• Be responsible for planning, coordinating, implementing, and supporting enterprise monitoring initiatives that ensure the availability, reliability, and performance of the agency’s technology infrastructure.
• Manage multiple concurrent technology projects involving enterprise monitoring platforms, infrastructure enhancements, software upgrades, automation initiatives, security improvements, and operational modernization efforts.
• Collaborate with Infrastructure Services, Network Services, Cybersecurity, Enterprise Hosting, vendors, and business stakeholders to coordinate project activities.
• Manage implementation schedules, resolve technical issues, and ensure successful deployment of enterprise monitoring solutions supporting mission-critical business operations.

Hours/Shift:

9:00am - 5:00pm

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

UNIX/LINUX Administration, Bash and KORN shell scripting. Python Systems programming. Networking monitoring with Riverbed, Nagios, Zenoss and VMNware Hyperic. Security configurations via IPFW, SNORT, Tipping Point IPS, AVG. Experience with BSD, CentOS/Fedora/Red Hat, Debian/Ubuntu, SunOS/Solaris. A+ Certified. Working with x86, Sparc and Motorola server and desktop hardware. Apache, ISS and Nginx HTTP servers and applications that use them. Deployment of security, applications and monitoring platforms. Coordinated multiple deployments with external vendors and internal IT teams.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.