Help Desk

V-Soft Consulting Group, Inc.; Milwaukee (WI); On-site; USD 50,000 - 70,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Job summary

A leading IT consulting firm is seeking a Help Desk professional to assist in onboarding new computers and iPhones for clients. The ideal candidate will have IT support experience and strong customer service skills. This onsite position is contract-based and offers competitive compensation along with full benefits including medical and a 401(k) plan.

Qualifications

• 2-3 years of IT support experience, ideally in a corporate environment.
• Experience with imaging new computers using AutoPilot.
• Strong troubleshooting skills.

Responsibilities

• Gather client requirements for new computers.
• Image new computers and install applications.
• Provide post-deployment support and troubleshooting.

Skills

IT support experience

Microsoft Intune

Customer service skills

Problem-solving skills

Education

High School Diploma

Tools

Active Directory

Exchange

O365 Suite

Job description

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Primary Location: Toronto, Ontario

V-Soft Consulting is currently hiring for a

Help Desk (Onsite)

Primary Location: Toronto, Ontario

V-Soft Consulting is currently hiring for a Help Desk for our premier client in Toronto, Ontario.

Education And Experience »

• Have 2-3 YRS experience IT support experience, corporate environment preferred.
• Experience with Microsoft Intune & Auto-Pilot is preferred.
• Experience working in-person with clients.
• Experience with administration of Active Directory, Exchange, and 0365 Suite.
• Experience supporting Windows 10 & iOS devices.
• Understand the requirements and demand of ExT and other VIP clients.
• Excellent communication and customer service skills.
• Strong problem-solving and troubleshooting skills.
  
  

Skills

Knowledge, Skills and Abilities »

• image new hardware.
• replacements laptops/iPhones.
• laptop/phone device support.
• Nice To Have - MDM Microsoft Intune/Auto Pilot.
• Support Service Desk - configurations/support related to service desk.
  
  

What You’ll Do

Job Responsibilities:

Scope Of Responsibilities In Replacing Computers Includes (not Limited)

• Gathering requirements directly from our clients/users and their current computers.
• Imaging new computers using AutoPilot.
• Installing application.
• Transferring required data/profile.
• Deploying the new computer to the user.
• Post deployment support and troubleshooting.
• Retrieving older computers from the users.
• Documenting system information, condition of the older units.
  
  

Scope Of Responsibilities In Replacing IPhones Includes (not Limited)

• Working with clients to back up their data (If required).
• Setting up new iPhones.
• Restoring/Transferring data to new iPhone.
• Setting up client company profile for the user in their new iPhone.
• Help setting up some of the required business apps.
• Retrieve older iPhones from clients after resetting to factory defaults.
• Documenting old iPhone information and condition.
  
  

Interested?

Qualified candidates should send their resumes to [e-mail]

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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