Network Computer Support Technician

General Dynamics Information Technology; City of Rome (NY); On-site; USD 56,000 - 71,000; Full time

Job summary

General Dynamics Information Technology seeks a Network Computer Support Technician in Rome, NY, with an active DoD Secret clearance. The role involves Tier1 maintenance of ADCS systems, on-site and remote monitoring, and resolving hardware/software issues related to networked systems.

You will perform system installations, troubleshoot connectivity, and ensure compliance with security and operational standards while coordinating with government reps and CFP on downtime and upgrades.

Qualifications

• 3+ years of related experience.
• Active Secret clearance required.
• US Citizenship required.
• AA/AS and 1-3 years experience or equivalent

Responsibilities

• Operations and maintenance of on-site communications/computer systems and networks.
• Install communications/computer systems in accordance with installation spec.
• Troubleshooting and support of communications systems/networks.
• Assist in end-user support and training on networks.
• Administer network/cyber security policies and procedures.
• Maintain knowledge of relevant technology as assigned.
• Participate in special projects as required.
• Identify customer needs and maintain satisfaction.

Skills

Communication

Customer Service

Network Administration

Switches (Inactive)

Troubleshooting

Education

AA/AS

Job description

Job Overview

GDIT is looking for Network Computer Support Technician in Rome, NY, who holds active DOW Secret Clearance.

Type of Requisition

• Regular
• Secret Clearance Level Must Currently Possess
• Secret Clearance Level Must Be Able to Obtain
• Public Trust/Other Required: None
• Job Family: Field Service and Support

Job Qualifications

• Skills: Communication, Customer Service, Network Administration, Switches (Inactive), Troubleshooting
• Certifications: None
• Experience: 3 + years of related experience
• US Citizenship Required: Yes

Job Description

The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations. Support Technician maintenance includes (but is not limited to): Terminate ADCS circuits activated at the node point-of-presence (POP). Report failures to the on-site government contract representative no later than the start of the next duty day. Coordinate system downtime requirements with CAOC/ADS "Comm Focal Point (CFP)". Monitoring the on-site and remote locations. Perform additions, changes, and relocations of ADCS equipment. Performs a range of technical tasks and provides site support. Modifies, moves, and installs a range of new equipment. Troubleshoots a range of hardware and software problems and interconnectivity issues.

Principal Duties and Responsibilities

• Operations and maintenance of communications/computer systems and networks.
• Installs communications/computer systems in accordance with the respective installation spec.
• Troubleshooting and support of communications systems/networks.
• Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
• End-user support and training on communications systems/networks.
• Administer network/cyber security policies and procedures.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Focused on identifying customer needs and maintaining customer satisfaction.
• Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.

Required Skills

• Must have an active Secret Level security clearance
• Must hold active CompTIA IAT 8570 Level II/8140 compliant (i.e.: Security+CE, Network+) certification or higher
• Must have AA/AS and 1-3 years' experience; or equivalent
• Must be onsite in Rome, NY

Working Conditions

This mission supports 24/7 x 365, shift work and weekends may be required. Work may require some physical effort in handling equipment, boxes etc.

Hourly Rate

The likely hourly rate for this position is between $26.83 - $34.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

10-25%

Telecommuting Options and Work Location

• Telecommuting Options: Onsite
• Work Location: USA NY Rome

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

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