Network Computer Support Technician

Socket.dev; City of Rome (NY); On-site; USD 36,000 - 47,000; Full time

Job summary

GDIT is seeking a Network Computer Support Technician for Rome, NY. The candidate will maintain on-site ADCS systems, perform preventive and corrective maintenance, and monitor locations both on-site and remotely. The role requires active Secret clearance and CompTIA IAT Level II/8140 certification.

Responsibilities include troubleshooting hardware/software issues, coordinating downtime, and ensuring customer satisfaction while providing site support and implementing security policies.

Qualifications

• Must have an active Secret Level security clearance.
• Must hold active CompTIA IAT 8570 Level II/8140 compliant (i.e.: Security+CE, Network+) certification or higher.
• Must have AA/AS and 1-3 years’ experience; or equivalent.
• Must be onsite in Rome, NY.

Responsibilities

• Operations and maintenance of communications/computer systems and networks.
• Installs communications/computer systems in accordance with the respective installation spec.
• Troubleshooting and support of communications systems/networks.
• End-user support and training on communications systems/networks.
• Administer network/cyber security policies and procedures.
• Maintains current knowledge of relevant technology as assigned.

Skills

Communication

Customer Service

Network Administration

Switches (Inactive)

Troubleshooting

Education

AA/AS

Tools

Cisco

VMware ESXi

Active Directory

Windows Server 2019

HBSS

ACAS

SQL

SolarWinds

Splunk

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Field Service and Support

Job Qualifications:

Skills:

Communication, Customer Service, Network Administration, Switches (Inactive), Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.

GDIT is looking for Network Computer Support Technician in Rome, NY, who holds active DOW Secret Clearance.

• The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations.

Support Technician maintenance includes (but is not limited to):

• Terminate ADCS circuits activated at the node point-of-presence (POP).

• Report failures to the on-site government contract representative no later than the start of the next duty day.

• Coordinate system downtime requirements with CAOC/ADS “Comm Focal Point (CFP)”

• Monitoring the on-site and remote locations.

• Perform additions, changes, and relocations of ADCS equipment.

• Performs a range of technical tasks and provides site support.

• Modifies, moves, and installs a range of new equipment.

• Troubleshoots a range of hardware and software problems and interconnectivity issues.

Principle Duties and Responsibilities:

• Operations and maintenance of communications/computer systems and networks.

• Installs communications/computer systems in accordance with the respective installation spec.

• Troubleshooting and support of communications systems/networks.

• Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.

• End-user support and training on communications systems/networks.

• Administer network/cyber security policies and procedures.

• Maintains current knowledge of relevant technology as assigned.

• Participates in special projects as required.

• Focused on identifying customer needs and maintaining customer satisfaction.

• Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.

Required skills:

• Must have an active Secret Level security clearance

• Must hold active CompTIA IAT 8570 Level II/8140 compliant (i.e.: Security+CE, Network+) certification or higher

• Must have AA/AS and 1-3 years’ experience; or equivalent

• Must be onsite in Rome, NY

Working Conditions:

• This mission supports 24/7 x 365, shift work and weekends may be required
• Work may require some physical effort in handling equipment, boxes etc.

#GDITPriority

The likely hourly rate for this position is between $26.83 - $34.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA NY Rome

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans