Network Administrator – Remote & Onsite Territory Lead

Tech Hero; Orlando (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Tech Hero seeks a Network Administrator in Orlando and surrounding areas to manage external customers’ networks. Responsibilities include onsite/remote servicing, equipment installation, and customer liaison to ensure timely issue resolution.

Candidates should have knowledge of servers, workstations, and hardware, with MCSE/MCSA certification and a valid driver’s license. Travel for short assignments may be required.

Qualifications

• A+ Certification or equivalent experience servicing PC hardware and software.
• College or Technical School Degree in a computer related field
• MCSE or MCSA Microsoft Certification with three or more years related field service experience.
• Previous experience managing a territory.
• Travel willingness and valid driver’s license.

Responsibilities

• Manage territory administration including service reports, expense reports, and weekly time reports.
• Onsite and remote servicing and preventative maintenance of equipment.
• System installation of equipment.
• Act as customer liaison and drive issues to resolution.
• Build strong relationships with customers.
• Educate customers on corporate initiatives and products.
• Present and maintain a professional image at all times.

Skills

A+ Certification

Territory management

Travel readiness

Driver's license

Customer liaison

Proactive issue response

High availability / mission critical

Education

College or Technical School Degree in a computer-related field

Tools

Windows Server 2012

Windows Server 2016

Windows Server 2022

Windows Server 2025

Windows Clients 10

Windows Clients 11

Exchange 2016/2019/SE

Microsoft Outlook & OWA

Active Directory

VPN

Remote Desktop (RDP)

Job description

Tech Hero seeks a Network Administrator in Orlando and surrounding areas to manage external customers’ networks. Responsibilities include onsite/remote servicing, equipment installation, and customer liaison to ensure timely issue resolution.

Candidates should have knowledge of servers, workstations, and hardware, with MCSE/MCSA certification and a valid driver’s license. Travel for short assignments may be required.