Network Administrator — On-Site & 24/7 On-Call

ARAG North America, Inc.; Des Moines (IA); On-site; USD 65,000 - 95,000; Full time

Job summary

ARAG North America, Inc. in Des Moines, IA is seeking a Network Administrator to ensure reliable, secure, and high-performance network operations. You will monitor, maintain, and troubleshoot on-premises devices and support zero-trust security measures.

You will collaborate with the Technology Innovation Group, participate in disaster recovery, manage server tasks as needed, and document topologies and configurations to keep systems running smoothly.

Qualifications

• Bachelor's degree or equivalent IT/CS experience.
• 3+ years of network administration experience.
• On-site in Des Moines, IA during core IT hours and on-call support.

Responsibilities

• Monitor, maintain, and troubleshoot on-prem network hardware (switches, routers, firewalls, APs).
• Assist in network configuration and upgrades, patching, firmware updates.
• Document network topologies, configurations, and procedures.
• Support zero trust security with access controls.
• Respond to incidents as needed.
• Collaborate with TIG to resolve connectivity issues and optimize performance.
• Participate in backup and disaster recovery for network devices.
• Engage in basic server management tasks (user accounts, permissions).
• Maintain network documentation and asset inventory.
• Follow change management for updates and maintenance.
• Coordinate with vendors/service providers to troubleshoot issues.
• Represent ARAG positively at all times.
• Other duties as assigned.

Skills

TCP/IP

LAN/WAN concepts

Network troubleshooting

Firewall/VPN/Wireless

Monitoring & documentation

On-site availability

Cloud experience (AWS/Azure/GCP)

Vendor management

Communication skills

Server management

Education

Bachelor’s degree in IT/CS or related field

Tools

Network monitoring tools

Logging

Documentation tools

Job description

ARAG North America, Inc. in Des Moines, IA is seeking a Network Administrator to ensure reliable, secure, and high-performance network operations. You will monitor, maintain, and troubleshoot on-premises devices and support zero-trust security measures.

You will collaborate with the Technology Innovation Group, participate in disaster recovery, manage server tasks as needed, and document topologies and configurations to keep systems running smoothly.