Campus Network Engineer: Aruba/CCNA Ready

College of the Holy Cross; Worcester (MA); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Disability accommodations

Equal opportunity employer

Job summary

College of the Holy Cross is seeking a Network Administrator to support the campus network infrastructure, including Aruba switching, wireless access points, and ClearPass operations. The role emphasizes hands-on operation, maintenance, and proactive troubleshooting to ensure reliability across the College’s network services.

The successful candidate will work closely with the Senior Network Engineer, participate in and learn from ongoing modernization projects, and engage with security teams to

Qualifications

• Bachelor’s degree in a technical discipline or equivalent combination of education and relevant work experience.
• Minimum of three years of progressively responsible experience supporting enterprise networking environments.
• Demonstrated experience supporting enterprise switching and wireless infrastructure.
• Working knowledge of TCP/IP networking, Layer 2 switching, Layer 3 routing, VLAN architecture, DHCP, DNS, wireless networking, and network troubleshooting methodologies.
• Experience using common network diagnostic tools and utilities including SSH, ping, traceroute, packet captures, and cable certification tools.
• Experience supporting Aruba, Cisco, or comparable enterprise networking platforms.
• Ability to interpret network logs, authentication logs, and firewall logs to assist in troubleshooting and operational support activities.
• Strong commitment to documentation, operational consistency, and adherence to established standards and best practices.

Responsibilities

• Review, test, validate, and maintain Network Standard Operating Procedures.
• Monitor the Network group ticket queue in the ITS ticketing system and perform advanced troubleshooting, root cause analysis, and issue resolution.
• Install, configure, maintain, and replace Aruba switching and wireless infrastructure.
• Deploy, onboard, and troubleshoot wireless access points and related infrastructure.
• Perform switch provisioning, firmware updates, module replacements, and hardware lifecycle activities.
• Maintain and organize network data closets, including cable management, inventory validation, environmental monitoring, and equipment documentation.
• Assist with network modernization projects including switch refreshes, wireless upgrades, network segmentation efforts, and infrastructure improvements.
• Develop and maintain working knowledge of Aruba ClearPass and assist with operational administration, troubleshooting, endpoint onboarding, and authentication-related issues.
• Utilize network management and monitoring platforms to proactively identify operational issues and improve network reliability.
• Maintain IP address management records and ensure network documentation remains accurate and current.
• Interface and interact with managed service providers, vendors, contractors, and other ITS teams to coordinate operational activities and support infrastructure initiatives.
• Collaborate with Information Security personnel by collecting diagnostic information, reviewing firewall logs, and providing technical details necessary to support security investigations and firewall rule requests.
• Participate in after-hours maintenance activities and provide best-effort response to critical network outages when required.
• Occasionally provide on-site network support for home football games and other major campus events.

Skills

TCP/IP networking

Aruba switching & wireless

Cisco networking

SSH / network diagnostics

Documentation & operational procedures

Education

Bachelor’s degree in a technical discipline

Aruba ACMA/ACSA/ACSP certs

CCNA or higher networking certification

Tools

Aruba switches

Cisco equipment

Aruba ClearPass

SSH

Network management tools

Job description

College of the Holy Cross is seeking a Network Administrator to support the campus network infrastructure, including Aruba switching, wireless access points, and ClearPass operations. The role emphasizes hands-on operation, maintenance, and proactive troubleshooting to ensure reliability across the College’s network services.

The successful candidate will work closely with the Senior Network Engineer, participate in and learn from ongoing modernization projects, and engage with security teams to