Network Administrator

Merit Brass Company; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Merit Brass is seeking a Network Administrator to manage day-to-day network operations, security, and IT infrastructure across the enterprise. You will work with routers, switches, VPNs, and security tools to ensure reliable performance and rapid incident response.

The role emphasizes proactive monitoring, disaster recovery planning, ConnectWise usage for remote support, and collaboration with IT staff. A bachelor’s degree and 3+ years' experience are preferred.

Qualifications

• Bachelor’s degree preferred in IT/CS.
• 3+ years of experience in network administration or similar.
• Experience with network hardware (routers, switches, VPNs).
• Experience with ConnectWise RMM/PSA is a plus.

Responsibilities

• Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support.
• Install, upgrade, configure, and maintain network hardware and software.
• Monitor network performance and optimize for reliability.
• Implement security policies using Microsoft Defender for Business and monitor alerts.
• Use ConnectWise RMM/PSA for ticketing and remote support.
• Provide user training and maintain network logs.

Skills

Networking basics

TCP/IP DNS DHCP

ConnectWise automation

Microsoft Defender

VLANs

Axcient backup

3+ years exp

Network admin exp

Security monitoring

Network troubleshooting

Education

Bachelor’s degree in IT / CS

Tools

ConnectWise RMM/PSA

Job description

Position Summary

The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization’s computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization’s IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security.

Responsibilities

Network Support & Troubleshooting

• Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support
• Provide technical support to users regarding network access and usage
• Document user problems, resolutions, and changes to the network environment
• Interface with vendor technical support resources as needed

Installation, Configuration & Maintenance

• Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software
• Implement new users, manage user environments, permissions, and security settings
• Perform network troubleshooting to isolate and diagnose problems
• Maintain network and server equipment in designated server rooms

Performance Monitoring & Optimization

• Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability
• Arrange scheduled upgrades and update network equipment to the latest firmware releases
• Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations

Security & Compliance

• Implement and maintain security policies using Microsoft Defender for Business
• Monitor and respond to security alerts, vulnerabilities, and incidents
• Perform regular audits and patch management to ensure compliance
• Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs
• Implement and maintain disaster recovery solutions and backup systems

ConnectWise Administration

• Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support
• Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response
• Maintain accurate documentation and reporting within ConnectWise

User Training & Documentation

• Train network staff and end users on network systems and security protocols
• Develop and maintain network performance records and logs
• Communicate networking issues and solutions to employees and management

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field preferred
• Candidates must have at least 3 years of experience in network administration or a similar role
• Proven experience in a network administrator role
• Hands-on experience with networking, routing, and switching
• Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware
• Excellent problem-solving and analytical skills
• Experience with ConnectWise RMM/PSA and automation workflows
• Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Experience with Axcient backups and recovery

Why Merit Brass

Merit Brass is an industry leader in manufacturing and distribution of pipe, valves, fittings, and related products. Our focus on innovation, quality, and service excellence has earned us strong relationships across the wholesale channel. We invest in our people and provide tools, training, and support to help you succeed in a collaborative, growth-oriented environment.