NetSuite Data Integrity & Sales Support Specialist

Mazzella; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Mazzella is seeking a Technical Support Specialist to drive ERP data integrity in NetSuite, focusing on Item Master, BOMs, routings, and costing. This hands-on role blends project leadership with system governance and cross-functional collaboration to improve quality, delivery, and costs.

You will partner with Manufacturing, Supply Chain, Sales, and Finance to ensure accurate data and scalable processes that support production, fulfillment, and order-to-cash success.

Qualifications

• High school diploma or GED is required; an undergraduate degree in a related discipline is preferred.
• 3–5 years of customer service, professional account management, and/or industrial sales with a proven record of meeting/exceeding sales goals.

Responsibilities

• Plan, lead, and execute customer and internal operational projects from initiation through completion.
• Manage project scope, schedules, budgets, and resources to ensure on-time and within-budget delivery.
• Communicate project status, risks, and outcomes to stakeholders and leadership.
• Document project changes, decisions, and outcomes in accordance with standard project management practices.
• Own and maintain the accuracy and structure of the Item Master, including item attributes, BOMs, routings, and costing elements within the NetSuite ERP system.
• Lead Item Master cleanup initiatives to eliminate duplicates, errors, obsolete items, and inconsistent data.
• Establish and enforce standards, governance, and approval workflows for new and revised items.
• Partner with Manufacturing, Supply Chain, Sales, and Finance to ensure system data aligns with operational requirements.
• Identify and correct system-related issues that impact production efficiency, inventory accuracy, or order fulfillment.
• Support Rig-DISH teams, Fulfillment, Distribution, and Centers of Excellence to improve operational execution.
• Collaborate effectively across multiple disciplines to align systems, processes, and execution.
• Provide technical and operational support as needed to ensure business continuity and performance.
• Maintain documentation, standard work, and procedures related to systems and processes.
• Perform other duties as assigned.

Skills

Customer relationship building

Active listening

Written and verbal communication

Customer service

Industrial sales experience

Numerical skills

PC literacy (Microsoft Office)

Education

High school diploma or GED

Bachelor’s degree in a related discipline (preferred)

Tools

CRM system

Microsoft Office

Job description

Mazzella is seeking a Technical Support Specialist to drive ERP data integrity in NetSuite, focusing on Item Master, BOMs, routings, and costing. This hands-on role blends project leadership with system governance and cross-functional collaboration to improve quality, delivery, and costs.

You will partner with Manufacturing, Supply Chain, Sales, and Finance to ensure accurate data and scalable processes that support production, fulfillment, and order-to-cash success.