Technical Sales Support Specialist - Rigging

Mazzella; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Mazzella is seeking a Technical Support Specialist to drive ERP data integrity in NetSuite, focusing on Item Master, BOMs, routings, and costing. This hands-on role blends project leadership with system governance and cross-functional collaboration to improve quality, delivery, and costs.

You will partner with Manufacturing, Supply Chain, Sales, and Finance to ensure accurate data and scalable processes that support production, fulfillment, and order-to-cash success.

Qualifications

• High school diploma or GED is required; an undergraduate degree in a related discipline is preferred.
• 3–5 years of customer service, professional account management, and/or industrial sales with a proven record of meeting/exceeding sales goals.

Responsibilities

• Plan, lead, and execute customer and internal operational projects from initiation through completion.
• Manage project scope, schedules, budgets, and resources to ensure on-time and within-budget delivery.
• Communicate project status, risks, and outcomes to stakeholders and leadership.
• Document project changes, decisions, and outcomes in accordance with standard project management practices.
• Own and maintain the accuracy and structure of the Item Master, including item attributes, BOMs, routings, and costing elements within the NetSuite ERP system.
• Lead Item Master cleanup initiatives to eliminate duplicates, errors, obsolete items, and inconsistent data.
• Establish and enforce standards, governance, and approval workflows for new and revised items.
• Partner with Manufacturing, Supply Chain, Sales, and Finance to ensure system data aligns with operational requirements.
• Identify and correct system-related issues that impact production efficiency, inventory accuracy, or order fulfillment.
• Support Rig-DISH teams, Fulfillment, Distribution, and Centers of Excellence to improve operational execution.
• Collaborate effectively across multiple disciplines to align systems, processes, and execution.
• Provide technical and operational support as needed to ensure business continuity and performance.
• Maintain documentation, standard work, and procedures related to systems and processes.
• Perform other duties as assigned.

Skills

Customer relationship building

Active listening

Written and verbal communication

Customer service

Industrial sales experience

Numerical skills

PC literacy (Microsoft Office)

Education

High school diploma or GED

Bachelor’s degree in a related discipline (preferred)

Tools

CRM system

Microsoft Office

Job description

Brief Description

The Technical Support Specialist reports to the Technical Support Manager and partners closely with the Rigging team, cross-functional stakeholders, and internal and external customers. This role is responsible for leading operational and process improvement initiatives that support manufacturing efficiency, system accuracy, and on-time delivery.

The primary focus of this position is manufacturing NetSuite system data integrity, including ownership and continuous improvement of the Item Master, Bills of Material (BOMs), routings, and related ERP system data.

The Technical Support Specialist ensures standardized, accurate, and scalable system structures that support production, fulfillment, costing, and inventory management.

This is a hands-on operational role that combines project leadership, system governance, and cross-functional collaboration to drive measurable improvements in quality, delivery, cost, and customer satisfaction.

Requirements

• Operational & Project Management
• Plan, lead, and execute customer and internal operational projects from initiation through completion.
• Manage project scope, schedules, budgets, and resources to ensure on-time and within-budget delivery.
• Communicate project status, risks, and outcomes to stakeholders and leadership.
• Document project changes, decisions, and outcomes in accordance with standard project management practices.
• Manufacturing Systems & Item Master Management
• Own and maintain the accuracy and structure of the Item Master, including item attributes, BOMs, routings, and costing elements within the NetSuite ERP system.
• Lead Item Master cleanup initiatives to eliminate duplicates, errors, obsolete items, and inconsistent data.
• Establish and enforce standards, governance, and approval workflows for new and revised items.
• Partner with Manufacturing, Supply Chain, Sales, and Finance to ensure system data aligns with operational requirements.
• Identify and correct system-related issues that impact production efficiency, inventory accuracy, or order fulfillment.
• Cross-Functional Collaboration
• Support Rig-DISH teams, Fulfillment, Distribution, and Centers of Excellence to improve operational execution.
• Collaborate effectively across multiple disciplines to align systems, processes, and execution.
• Provide technical and operational support as needed to ensure business continuity and performance
• Additional Responsibilities
• Manage technical issues, analyze root causes, and implement cost-effective corrective actions.
• Maintain documentation, standard work, and procedures related to systems and processes.
• Perform other duties as assigned.
• Success Measures
• Improved Item Master accuracy and system data integrity
• Reduced production and fulfillment errors related to NetSuite system data
• Improved on-time delivery and order-to-cash performance
• Successful completion of operational and process improvement projects
• Positive cross-functional collaboration and stakeholder satisfaction

Education

• A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline is preferred. In the absence of a degree, directly related education, training, certifications, and professional experience demonstrating the knowledge, skills, and abilities required for the position may be considered, where a number of years and proven knowledge may offset the degree requirement.

Inside Sales Experience & Skills

A minimum of three to five years of customer service, professional account management, and/or industrial sales with proven record of meeting/exceeding sales goals

Required Skills

• Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales
• Proven active listening, written, and verbal communication skills
• Demonstrated ability to work with internal/external customers providing exceptional customer service
• Previous experience in customer service or industrial sales
• Demonstrated math skills
• Proven overall PC literacy (Microsoft Office)

Preferred Skills

• Strong analytical, conceptual, and planning skills
• Demonstrated mechanical aptitude
• Possess a continuous improvement mindset
• Demonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information tracking
• Experience working with a formal sales process model

Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members Join Mazzella

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamic