NEMT Standing Orders Coordinator

SafeRide Health; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

SafeRide Health is seeking a Standing Orders Coordinator to manage recurring transportation schedules for medically required services. You will audit orders, verify information, and coordinate with facilities and members to ensure reliable access to care.

You will balance high-volume audits with careful data integrity, escalating issues when needed and supporting cross-functional teams to enable seamless patient experiences.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in healthcare coordination, customer service, scheduling, or related field.
• Proficiency in managing and interpreting large data sets.
• Familiarity with healthcare terminology related to recurring, life-sustaining treatments (e.g., dialysis, chemotherapy).

Responsibilities

• Audit assigned list in priority order using company tools.
• Manage recurring ride schedules for accuracy and timeliness.
• Maintain data accuracy across tools and systems.
• Review, prioritize, and resolve incoming schedule change requests and escalations.
• Meet daily productivity targets: ~35 audits/day or contribute to a team goal of ~150 renewals/day (37–40 per person).
• Document resolutions clearly and elevate complex issues to leadership.
• Conduct outgoing calls to facilities and members to gather and verify appointment information.
• Verify member identity before discussing personal details to protect privacy.
• Confirm continuity of care when cancellations or changes occur, with focus on life-sustaining treatments.
• Verify standing orders align with plan requirements (Medicaid, Medicare Advantage).
• Track and document modifications and mobility-level changes per guidelines.
• Document and elevate confirmed benefit integrity issues as required.
• Collaborate with Routing, Network, Transportation, and Member Services to ensure scheduling and issue resolution.
• Support new program launches with initial data setup and coordination.

Skills

Attention to detail

Data interpretation

Healthcare terminology

Communication skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Associate’s degree in healthcare administration or related discipline

Tools

QuickSight

Job description

SafeRide Health is seeking a Standing Orders Coordinator to manage recurring transportation schedules for medically required services. You will audit orders, verify information, and coordinate with facilities and members to ensure reliable access to care.

You will balance high-volume audits with careful data integrity, escalating issues when needed and supporting cross-functional teams to enable seamless patient experiences.