NEMT Routing Coordinator | Dispatch & Real-Time

Bonfirevc; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

SafeRide Health in San Antonio, TX is seeking an experienced Routing (Dispatch) Coordinator to join our growing team. You will route and dispatch trip requests, monitor live dashboards for on-time performance, and coordinate with transportation providers and healthcare facilities to resolve issues in real time.

The ideal candidate has strong communication skills, problem-solving abilities, and the capacity to work independently or with a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Some college preferred.
• Knowledge of Medicaid NEMT guidelines.
• Knowledge of Texas transit systems and providers.
• Prior inbound call center experience.
• Minimum of one year transportation/delivery logistics experience.
• Experience with transport management systems.
• Bilingual Spanish.

Responsibilities

• Route and dispatch advance notice and short notice trip requests.
• Monitor live trip monitoring dashboards for on-time performance.
• Follow real-time trip recovery processes.
• Ensure trips are routed to the most cost-effective mode of transportation.
• Work closely with transportation providers and healthcare facilities for any real-time issues.
• Monitor for mode of transport errors.
• Other duties as assigned

Skills

Problem-solving

Communication skills

Independent work

Team collaboration

Conflict resolution

Stress management

Critical thinking

Adaptability

Education

High school diploma

Some college

Job description

SafeRide Health in San Antonio, TX is seeking an experienced Routing (Dispatch) Coordinator to join our growing team. You will route and dispatch trip requests, monitor live dashboards for on-time performance, and coordinate with transportation providers and healthcare facilities to resolve issues in real time.

The ideal candidate has strong communication skills, problem-solving abilities, and the capacity to work independently or with a team in a fast-paced environment.