Routing Coordinator

Bonfirevc; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

SafeRide Health in San Antonio, TX is seeking an experienced Routing (Dispatch) Coordinator to join our growing team. You will route and dispatch trip requests, monitor live dashboards for on-time performance, and coordinate with transportation providers and healthcare facilities to resolve issues in real time.

The ideal candidate has strong communication skills, problem-solving abilities, and the capacity to work independently or with a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Some college preferred.
• Knowledge of Medicaid NEMT guidelines.
• Knowledge of Texas transit systems and providers.
• Prior inbound call center experience.
• Minimum of one year transportation/delivery logistics experience.
• Experience with transport management systems.
• Bilingual Spanish.

Responsibilities

• Route and dispatch advance notice and short notice trip requests.
• Monitor live trip monitoring dashboards for on-time performance.
• Follow real-time trip recovery processes.
• Ensure trips are routed to the most cost-effective mode of transportation.
• Work closely with transportation providers and healthcare facilities for any real-time issues.
• Monitor for mode of transport errors.
• Other duties as assigned

Skills

Problem-solving

Communication skills

Independent work

Team collaboration

Conflict resolution

Stress management

Critical thinking

Adaptability

Education

High school diploma

Some college

Job description

Job Description

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

Primary Accountabilities

• Route and dispatch advance notice and short notice trip request
• Monitor live trip monitoring dashboards for on-time performance
• Follow real-time trip recovery processes
• Ensure trips are routed to the most cost-effective mode of transportation
• Work closely with transportation providers and healthcare facilities for any real-time issues
• Monitor for mode of transport errors
• Other duties as assigned

Required Education and Experience

• High school diploma or equivalent

Preferred Education and Experience

• Some college preferred
• Knowledge of Medicaid NEMT guidelines
• Knowledge of Texas transit systems and providers
• Prior inbound call center experience
• Minimum of one (1) year transportation/delivery logistics experience
• Experience with transport management systems
• Bilingual Spanish

Skills

• Outstanding problem-solving skills and ability to use soft skills in a high stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
• Ability to work independently and with a Team
• Ability to adapt to unforeseen circumstances quickly
• Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution
• Critical thinking skills and conflict resolution skills
• Ability to navigate stressful situations

Job Requirements

• Must be able to pass criminal background record check
• Must be US Citizen
• Ability to work flexible shifts

About Us

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.