NEMT Operations & Case Management Supervisor

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Southeastrans, Inc. in Villa Rica, GA is seeking a Special Services Supervisor to oversee the Special Services Department, coordinate case management, and manage complex transportation requests for non-emergency medical transportation (NEMT).

The role requires a strong background in case management, customer service, and transportation coordination, with the ability to assess beneficiary needs, resolve complex service concerns, and ensure compliance with Medicaid guidelines and contractual

Qualifications

• Minimum of two years of case management experience.
• Minimum of two years of customer service experience.
• Experience supervising or leading a team preferred.
• Strong knowledge of Medicaid guidelines and transportation eligibility.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily operations of the Special Services Department.
• Supervise staff and manage performance to meet goals.
• Coordinate specialized transportation requests and case management.
• Ensure Medicaid guidelines and contractual requirements are met.
• Collaborate with facilities, providers, and internal teams to improve service.
• Provide training and staff development opportunities.

Skills

Case management

Customer service

Transportation coordination

Staff supervision

Leadership

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Human Services, Social Work, or related field

Tools

Microsoft Office

Case management software

Electronic documentation platforms

Job description

Southeastrans, Inc. in Villa Rica, GA is seeking a Special Services Supervisor to oversee the Special Services Department, coordinate case management, and manage complex transportation requests for non-emergency medical transportation (NEMT).

The role requires a strong background in case management, customer service, and transportation coordination, with the ability to assess beneficiary needs, resolve complex service concerns, and ensure compliance with Medicaid guidelines and contractual