NEMT Dispatcher & Patient Services Coordinator

F.A.I.T.H. BEHAVIORAL SERVICES AND WELLNESS CENTER; North Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Help or transport service

Job summary

F.A.I.T.H. Behavioral Services and Wellness Center in North Las Vegas seeks a receptionist/dispatcher to manage calls and coordinate transportation. You will handle scheduling, vehicle readiness checks, and trip documentation to ensure smooth operations.

The role requires strong customer service and dispatch experience in a fast-paced setting, with professionalism in communication with medical staff and drivers. This is a full-time, in-person position.

Qualifications

• High school diploma or equivalent required.
• 2 years customer service experience required.
• 2 years dispatch experience required.
• Hospital/clinic coordination experience is valuable.

Responsibilities

• Answer and return phone calls — take messages and provide clear responses.
• Schedule clients — collect trip information and input data accurately.
• Inspect vehicles — ensure readiness and safety.
• Issue driver keys and paperwork at shift start.
• Intake and count inventory of wheelchairs, gurneys, and equipment.
• Collect paperwork and keys and file properly.

Skills

Customer service

Dispatch coordination

Communication skills

Phone system operation

Education

High school diploma or equivalent

Tools

Scheduling software

Dispatch tools

Multi-line phone systems

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Help or transport service

Dispatch Duties & Responsibilities

• Answer and return phone calls — take messages, direct calls to the appropriate personnel, and provide clear, accurate responses to general client questions.
• Schedule clients — collect required trip information, input data accurately, and schedule transportation in alignment with company procedures.
• Inspect vehicles — ensure vehicles are ready for service, properly equipped, and meet safety and cleanliness standards.
• Issue driver keys and paperwork — distribute keys, trip sheets, and required documentation at the start of each shift.
• Intake and count inventory — maintain accurate counts of wheelchairs, gurneys, and other equipment to support daily operations.
• Collect paperwork and keys — ensure all trip documentation and keys are returned, reviewed, and properly filed.

Education

• High school diploma or equivalent required

Experience

• Customer service experience: 2 years required — must demonstrate strong communication skills and the ability to assist clients professionally in person and by phone
• Dispatch experience: 2 years required — including scheduling, routing, and coordinating transportation logistics in a fast‑paced environment
• Hospital/Clinic Coordination (Preferred/Highly Valuable)

  • Experience communicating with hospital staff, discharge planners, nurses, case managers, and clinic personnel

    Ability to gather accurate trip details from medical facilities, confirm patient readiness, and coordinate stretcher or wheelchair transport

    Familiarity with medical terminology, patient mobility levels, and facility procedures

• Technology proficiency — comfort using computer programs, scheduling software, and multi‑line phone systems; general software knowledge is helpful

Receptionist Skills & Competencies

• Professionalism — Serve as the first point of contact for clients, visitors, and medical partners. Your appearance, tone, and behavior set the standard for the entire organization.

  Communication Skills — Greet clients, identify their needs, and provide clear, accurate assistance. Most communication will be verbal — both in person and over a multi‑line phone system — requiring confidence, clarity, and patience.

  Interpersonal Skills — Work closely with clients, drivers, medical staff, and internal team members. Handle stressful interactions with empathy and maintain composure even when others are having a difficult day.

  Nerves of Steel — Remain calm, focused, and decisive when emergencies or urgent situations arise. You may be the first person who must respond, gather information, and take appropriate action.

  Technology Skills — Operate a multi‑line phone system, scheduling software, dispatch tools, and basic computer programs. Maintain smooth call flow while managing incoming and outgoing communication.

  Organization — Keep yourself and the workspace organized. Support office operations by maintaining order, stocking supplies, and ensuring documents, keys, and equipment are properly managed.

  Multitasking Capability — Handle phone calls, walk‑ins, scheduling tasks, and daily responsibilities simultaneously. Maintain accuracy and professionalism without becoming overwhelmed or neglecting any client or driver.

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday - Friday

COVID-19 considerations: Office sanitized daily, visitors and workers temperature taken at all times, and masks mandatory as required.

Work Location: In person