Dispatcher - Transportation

Southeastern Integrated Care LLC; Pembroke (KY); On-site; USD 42,000 - 58,000; Full time

Job summary

Southeast Life Center is seeking a Transportation Dispatcher to schedule and dispatch vehicles for non-emergency medical transport in Pembroke, NC. The role requires coordinating drivers, trips, and client needs to ensure timely arrivals and safe transport.

Responsibilities include handling last-minute changes, communicating with drivers and maintenance, and ensuring regulatory compliance while supporting a caring healthcare environment for clients.

Qualifications

• Experience with non-emergency medical transport dispatching.
• Ability to coordinate multiple drivers and trips.
• Knowledge of DOT/compliance basics.

Responsibilities

• Schedule daily/weekly transportation for clients to appointments.
• Communicate with drivers and maintenance about vehicle availability.
• Handle last-minute changes to ensure on-time arrivals.
• Document transportation activities and outcomes for reporting.
• Monitor safety regulations and driver work limits.

Skills

NEMT Dispatch

Calm under pressure

Time management

Education

Valid NC driver's license

Tools

NEMT software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher - Transportation

Full Time Pembroke, NC, US

3 days ago Requisition ID: 1927

Monday-Friday 8am - 4pm

POSITION SUMMARY:

Dispatcher will schedule vehicles to pick up and drop off clients for their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatcher will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times. Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services. The job’s purpose is to assure timely scheduling and dispatching of drivers for the provision of and maintenance of a caring environment for non-emergency clients while providing transport service as appropriate for the needs of the client. Represent the spirit of Southeast Life Center, with its primary focus on removing the barriers to recovery for the clients we serve.

Essential Duties and Responsibilities:

• Dispatchers will coordinate the transportation schedule for each day and/or week and inform drivers of their assignments for the day and/or week. The Dispatchers must also be able to appropriately schedule last-minute trips so that clients reach their appointments on-time.
• Problem Resolution: Things can go wrong on a trip. A vehicle might get a flat tire or there might be an unexpected roadway closure, unforeseen situations arise Dispatchers will have to take action to make things right and limit disruptions so that client arrives safely and on-time to their scheduled appointments.
• Maintaining Communication: Dispatchers will serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time or calling with complaints about their trip experience.
• Reporting: Dispatchers are crucial in accurate reporting for the company. Dispatchers will provide detailed accounts of activities to assess patterns for inefficiencies. They will also be responsible for completing all required paperwork on time and with minimal errors.
• Monitoring Safety: We are committed to the safety of our clients and dispatchers are critical in this role. Dispatchers will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. If one of a transportation dispatcher’s vehicles is involved in a roadway situation, he or she needs to decide the safest course of action, such as getting emergency help.
• Adhere to compliance programs with state and federal regulations, including those imposed by the Department of Transportation (DOT).
• Following up with any accidents/incidents that might have arisen during the transportation of individuals and performing investigating reports as needed.
• Coordinate with community providers in need of transportation services for their clientele through our contractual agreements
• Provide fill-in as needed to provide transportation services in the event of staff vacancy.
• Report facts concerning accidents or incidents to control and hospital personnel in accordance with the organizational policy
• Take part in staff development programs and/or undertake further training if and when required opportunities
• Comply with the data protection measures and do not disclose personal information regarding patients or other employees to unauthorized personnel.
• Other duties as assigned

ADDITIONAL SPECIALIZED KNOWLEDGE/SKILLS : An excellent working knowledge of NEMT Dispatch system Ability to keep a level head in a busy environment to rectify issues quickly and efficiently. Ability to think ahead and anticipate potential problems, such as allowing extra time during stormy weather. Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved A commitment to teamwork since the job entail working with a variety of people Incumbent in the Transportation Dispatcher role are able to work as a member of a healthcare interdisciplinary team with a focus on ensuring successful recovery and overall mental health for clients. Incumbents must demonstrate an ability to apply age-appropriate principles of communication and clinical practice relevant to adolescent, adult, and geriatric patients. Must have experience with mental illness and/or substance abuse inclusive of activities therapy, group psychoeducational counseling, and/or milieu therapy. Incumbent must demonstrate competence in the use of equipment and application of procedures before being allowed to perform independently.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE:
• Minimum Required: Good people skills with a caring and polite manner. Must have a valid NC driving license with no more than 3 penalty points.
• Preferred: Previous driving experience of working in patient transport.
• CPR, first aid, NCI and/or role related certification within 3 months of hire.
• PASS Basic certificateCTAA training within 90 days of hire
• PASS Wheelchair certificateHands On training required with certified trainer within 90 days
• First Aid/CPR card or certificate within 30 days
• Defensive Driving certificate within 90 days
• Americans with Disabilities Act (ADA) -completed upon hire and annually
• Emergency Procedures for Vehicle Operations -completed upon hire and annually