NEMT Call Taker & Dispatcher Trainee

America West Medical Transportation, Inc.; San Diego (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

America West Medical Transportation, Inc. in San Diego, California is seeking a NEMT Call Taker / Dispatcher to learn the fundamentals of non-emergency medical transportation through call taking, scheduling, documentation, and software use.

This entry-level role develops into Dispatch responsibilities as proficiency grows, coordinating drivers and monitoring trips in a fast-paced environment. You will gain experience handling patient information, communicating with facilities and leadership, and

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Fluency in speaking and understanding English.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and software applications.
• Ability to learn dispatch software.
• Ability to remain calm in time-sensitive situations.
• Reliable attendance and punctuality.
• Team-oriented and willing to develop into Dispatcher.

Responsibilities

• Answer incoming calls and provide professional, courteous customer service.
• Gather and accurately document patient and trip information.
• Schedule and update transportation requests using company software.
• Communicate effectively with patients, facilities, drivers, and leadership.
• Monitor trip information and communicate changes, delays, cancellations, and other issues.
• Learn company service areas, NEMT procedures, and transportation workflows.
• Support Drivers and the Operations team with day-to-day transportation needs.
• Escalate urgent or unresolved issues to the appropriate leadership.
• Maintain accurate documentation and protect patient confidentiality.
• Progress into Dispatcher training and responsibilities as proficiency is demonstrated.
• Follow company policies and uphold America West's values of Commitment to Customers, Respect, Dependability, Integrity, and Accountability

Skills

Excellent communication

Fluent English

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or equivalent

Job description

America West Medical Transportation, Inc. in San Diego, California is seeking a NEMT Call Taker / Dispatcher to learn the fundamentals of non-emergency medical transportation through call taking, scheduling, documentation, and software use.

This entry-level role develops into Dispatch responsibilities as proficiency grows, coordinating drivers and monitoring trips in a fast-paced environment. You will gain experience handling patient information, communicating with facilities and leadership, and