San Diego NEMT Call Taker / Dispatcher

America West Medical Transportation, Inc.; Spring Valley (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

America West Medical Transportation, Inc. in San Diego, California is hiring a NEMT Call Taker / Dispatcher to support our transportation operations. This entry-level role trains you in call taking, scheduling, and patient documentation, with a path to become a dispatcher.

You will handle calls, document trip details, and coordinate with drivers, facilities, and leadership while upholding our commitment to safety and patient confidentiality.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Fluency in English with excellent customer service.

Responsibilities

• Answer incoming calls and provide professional, courteous customer service.
• Gather and accurately document patient and trip information.
• Schedule and update transportation requests using company software.
• Communicate effectively with patients, facilities, drivers, and leadership.
• Monitor trip information and communicate changes, delays, cancellations, and other issues.
• Learn company service areas, NEMT procedures, and transportation workflows.
• Support Drivers and the Operations team with day-to-day transportation needs.
• Escalate urgent or unresolved issues to the appropriate leadership.
• Maintain accurate documentation and protect patient confidentiality.
• Progress into Dispatcher training and responsibilities as proficiency is demonstrated.
• Follow company policies and uphold America West's values of Commitment to Customers, Respect, Dependability, Integrity, and Accountability.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Transportation software

Job description

San Diego NEMT Call Taker / Dispatcher

America West Medical Transportation, Inc. Spring Valley, California, United States

About this position

About America West Medical Transportation, Inc.
AtAmerica West Medical Transportation, we are morethan a transportation service; we are a community partnerdedicated to improving lives and helping individuals thrive.By embracing the spirit of community service and giving, wecan create a healthier, more connected society.

We are hiring drivers to transport wheelchair patients or stretcher patients in specially equipped vehicles.

This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.

Core Values

Commitment to Customers -We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.

Respectful -We respect each other and achieve together what no individual can do alone.

Dependability -We are committed to exceptional service delivery, on time and following up on what must be done.

Integrity -We are vigilant and committed to safety and preparedness in the fulfillment of our duties.

Accountability -We take ownership for what we do and take pride in how we do it.

NEMT Call Taker / Dispatcher

About the Role

The NEMT Call Taker / Dispatcher is an entry-level Operations position designed to develop employees into future Dispatchers. The role begins with learning the fundamentals of NEMT through call taking, customer service, scheduling, trip documentation, and transportation software.

As the employee demonstrates proficiency and operational knowledge, they will receive additional training and responsibilities in Dispatch, including coordinating drivers, monitoring trips, managing schedule changes, and supporting daily transportation operations.

This position is ideal for a dependable, organized, and customer-focused individual who enjoys working in a fast-paced environment and is interested in building a career in NEMT operations.

What You'll Do

• Answer incoming calls and provide professional, courteous customer service.
• Gather and accurately document patient and trip information.
• Schedule and update transportation requests using company software.
• Communicate effectively with patients, facilities, drivers, and leadership.
• Monitor trip information and communicate changes, delays, cancellations, and other issues.
• Learn company service areas, NEMT procedures, and transportation workflows.
• Support Drivers and the Operations team with day-to-day transportation needs.
• Escalate urgent or unresolved issues to the appropriate leadership.
• Maintain accurate documentation and protect patient confidentiality.
• Progress into Dispatcher training and responsibilities as proficiency is demonstrated.
• Follow company policies and uphold America West's values of Commitment to Customers, Respect, Dependability, Integrity, and Accountability .

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Fluency in speaking and understanding English.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, smartphones, and electronic applications.
• Ability to learn transportation and dispatch software.
• Ability to remain calm and professional when handling time-sensitive situations.
• Reliable attendance and punctuality.
• Ability to work effectively as part of a team.
• Willingness to learn NEMT operations and develop into a Dispatcher.

Preferred Skills

• Previous call center, customer service, scheduling, transportation, healthcare, or dispatch experience.
• Previous NEMT or medical transportation experience.
• Experience with transportation management or dispatch software.
• Strong problem-solving and decision-making skills.
• Experience coordinating multiple schedules or activities simultaneously.
• Interest in developing a long-term career in transportation operations and Dispatch.

Final pay rate is determined based on qualifications, experience, and performance, at the employer's discretion.

America West is an Aff…EEO employer committed to diversity and inclusion. All qualified applicants for the NEMT Driver position will be considered without discrimination.

We are an equal opportunity employer committed to a workplace free of discrimination and harassment. In accordance with applicable federal, California, and local laws, including the California Fair Employment and Housing Act, we do not discriminate against any employee or applicant based on race, color, religion (including religious dress and grooming practices), creed, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, age (40 and over), military or veteran status, or any other characteristic protected by law. As a non-emergency medical transportation provider, certain positions may be subject to Department of Transportation (DOT) regulations, including pre-employment and random drug and alcohol testing, physical qualifications, and driving record requirements, where permitted by law. We support reasonable accommodations for disabilities and religious practices, subject to the requirements of safe operations and the physical security of all parties involved.

About America West Medical Transportation, Inc.
AtAmerica West Medical Transportation, we are morethan a transportation service; we are a community partnerdedicated to improving lives and helping individuals thrive.By embracing the spirit of community service and giving, wecan create a healthier, more connected society.

Locations/Counties we serve: Alameda, Contra Costa, Fresno, Los Angeles, Riverside,Sacramento, San Diego, San Francisco, Santa Clara, Solano, Sonoma, San Jose, etc.

Core Values

Commitment to Customers -We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.

Respectful -We respect each other and achieve together what no individual can do alone.

Dependability -We are committed to exceptional service delivery, on time and following up on what must be done.

Integrity -We are vigilant and committed to safety and preparedness in the fulfillment of our duties.

Accountability -We take ownership for what we do and take pride in how we do it.

NEMT Call Taker / Dispatcher

Location: San Diego, California

About the Role

The NEMT Call Taker / Dispatcher is an entry-level Operations position designed to develop employees into future Dispatchers. The role begins with learning the fundamentals of NEMT through call taking, customer service, scheduling, trip documentation, and transportation software.

As the employee demonstrates proficiency and operational knowledge, they will receive additional training and responsibilities in Dispatch, including coordinating drivers, monitoring trips, managing schedule changes, and supporting daily transportation operations.

This position is ideal for a dependable, organized, and customer-focused individual who enjoys working in a fast-paced environment and is interested in building a career in NEMT operations.

What You'll Do

• Answer incoming calls and provide professional, courteous customer service.
• Gather and accurately document patient and trip information.
• Schedule and update transportation requests using company software.
• Communicate effectively with patients, facilities, drivers, and leadership.
• Monitor trip information and communicate changes, delays, cancellations, and other issues.
• Learn company service areas, NEMT procedures, and transportation workflows.
• Support Drivers and the Operations team with day-to-day transportation needs.
• Escalate urgent or unresolved issues to the appropriate leadership.
• Maintain accurate documentation and protect patient confidentiality.
• Progress into Dispatcher training and responsibilities as proficiency is demonstrated.
• Follow company policies and uphold America West's values of Commitment to Customers, Respect, Dependability, Integrity, and Accountability .

The pay range for this role is:
19 - 20 USD per hour(San Diego)

Salary Information

$19 - $20Hourly Wage

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