Neighbourhood Officer - 12 Month FTC

Together Housing; Selby (SD); Hybrid; USD 40.000 - 49.000; Vollzeit

Benefits dieser Stelle

Hybrid working

LGPS pension

Annual leave 27 days

Zusammenfassung

Together Housing is seeking a Neighbourhood Officer to manage a patch of properties across Selby and YO8, balancing field work with home-based duties. The role centers on high-quality tenancy management, excellent customer care, and boosting community resilience through engagement with residents and local partners.

You will work across general needs housing, lettings, repairs, and safeguarding, with office days for team meetings and training. A driving licence is required for field work.

Qualifikationen

• Experience in general needs housing management or social housing preferred.
• Ability to handle sensitive conversations with residents and the public.
• Proven face-to-face customer service skills and resilience in a fast-paced environment.

Aufgaben

• Manage a patch of properties across Selby/ YO8 with a balance of field and home working.
• Address ASB, manage lettings and property exchanges, oversee repairs, and rent management.
• Engage with residents, partners and multi-agency teams to improve community support and service quality.

Kenntnisse

Field-based role

ASB management

Lettings & exchanges

Rent management

Safeguarding

Customer service

Community engagement

Jobbeschreibung

We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across Selby/ YO8 postcode. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

The role of your Neighbourhood Officer - Together Housing

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

This role will be responsible for managing a patch of properties across Selby/ YO8 postcode area. The position is currently offered on a 12-month fixed-term contract.

Outline of Key responsibilities for the Neighbourhood Officer...

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.

We are looking for someone who has…

• Full UK drivers licence and access to a car as the role is field based.
• Experience and knowledge of housing/ lettings or ideally social housing.
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach.
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.

In return, we are offering the successful candidate...

• Starting salary of £33,758 per annum
• 27 days holiday(rising to 32 over 5 years' service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
• Attractive pension schemes - Local Government Pension Scheme (LGPS)
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

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