Needlepoint Retail Specialist & Community Host

Penny Linn; Rowayton (CT); On-site; USD 26,000 - 36,000; Part time

Job summary

Penny Linn is a growing needlepoint lifestyle brand in Rowayton seeking a customer‑focused retail team member. You will greet customers warmly, assist with canvas selection, threads, and basic project guidance, and keep a welcoming, organized sales floor.

Weekend availability is required for both part‑time and full‑time roles. Candidates with 1 year of customer service (needlepoint preferred) will fit well.

Qualifications

• Must be able to lift 30+ lbs. when needed.
• 1 year customer service preferred; needlepointer experience required.

Responsibilities

• Greet all customers warmly and create a welcoming, inclusive environment within Penny Linn retail spaces
• Provide knowledgeable, attentive customer service, including assistance with canvas selection, threads, and basic project guidance
• Educate customers on products, techniques and store offering while tailoring recommendations to individual needs and skill levels
• Maintain a clean, organized and visually appealing sales floor, including restocking merchandise and tidying displays
• Accurately process sales through Shopify POS system
• Assist with receiving and stocking new inventory as needed
• Support in-store events, classes and community programming, including setup, customer assistance and breakdown
• Work collaboratively with the store team to ensure store goals and coverage needs are met
• Represent the Penny Linn brand with professionalism, enthusiasm, and a passion for needlepoint

Skills

Strong customer service/communication

Attention to detail

Friendly and energetic

Good organization

Self-starter

Experienced Needlepointer

Job description

Penny Linn is a growing needlepoint lifestyle brand in Rowayton seeking a customer‑focused retail team member. You will greet customers warmly, assist with canvas selection, threads, and basic project guidance, and keep a welcoming, organized sales floor.

Weekend availability is required for both part‑time and full‑time roles. Candidates with 1 year of customer service (needlepoint preferred) will fit well.