Retail Associate

Penny Linn; Rowayton (CT); On-site; USD 26,000 - 36,000; Part time

Job summary

Penny Linn is a growing needlepoint lifestyle brand in Rowayton seeking a customer‑focused retail team member. You will greet customers warmly, assist with canvas selection, threads, and basic project guidance, and keep a welcoming, organized sales floor.

Weekend availability is required for both part‑time and full‑time roles. Candidates with 1 year of customer service (needlepoint preferred) will fit well.

Qualifications

• Must be able to lift 30+ lbs. when needed.
• 1 year customer service preferred; needlepointer experience required.

Responsibilities

• Greet all customers warmly and create a welcoming, inclusive environment within Penny Linn retail spaces
• Provide knowledgeable, attentive customer service, including assistance with canvas selection, threads, and basic project guidance
• Educate customers on products, techniques and store offering while tailoring recommendations to individual needs and skill levels
• Maintain a clean, organized and visually appealing sales floor, including restocking merchandise and tidying displays
• Accurately process sales through Shopify POS system
• Assist with receiving and stocking new inventory as needed
• Support in-store events, classes and community programming, including setup, customer assistance and breakdown
• Work collaboratively with the store team to ensure store goals and coverage needs are met
• Represent the Penny Linn brand with professionalism, enthusiasm, and a passion for needlepoint

Skills

Strong customer service/communication

Attention to detail

Friendly and energetic

Good organization

Self-starter

Experienced Needlepointer

Job description

Qualifications

• Strong customer service/communication skills
• Attention to detail
• Friendly and energetic
• Good organization skills
• Self-starter
• Experienced Needlepointer
• Able to comfortably lift 30+ lbs. boxes

Responsibilities

• Greet all customer warmly and create a welcoming, inclusive environment within Penny Linn retail spaces
• Provide knowledgeable, attentive customer service, including assistance with canvas selection, threads, and basic project guidance
• Educate customers on products, techniques and store offering while tailoring recommendations to individual needs and skill levels
• Maintain a clean, organized and visually appealing sales floor, including restocking merchandise and tidying displays
• Accurately process sales through Shopify POS system
• Assist with receiving and stocking new inventory as needed
• Support in-store events, classes and community programming, including setup, customer assistance and breakdown
• Work collaboratively with the store team to ensure store goals and coverage needs are met
• Represent the Penny Linn brand with professionalism, enthusiasm, and a passion for needlepoint

Job Type: Part-time or Full-time, weekend availability required

Experience: Customer service: 1 year (Preferred), Needlepointer (Required)

About Penny Linn

You’ll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand. We pride ourselves in high-touch customer service and look forward to bringing on members to our team.These role will be pivotal as we continue round out the Penny Linn corporate team.

We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company’s success. We’re looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level!We value creative minds with an entrepreneurial spirit capable of weaving compelling transversal narratives. You should be agile enough to juggle multiple priorities in a fast-paced environment.

The kind of team member we are looking for:

• Has drive, tenacity, enthusiasm, and a stellar work ethic.
• Someone passionate, kind, uplifting, and encouraging to new and existing needlepointers finding Penny Linn for the first or 10th time.
• Excellent communication and interpersonal skills.
• Strong copywriting and grammar skills.
• Ability to manage multiple projects and deadlines with attention to detail.
• Collaborative attitude with the ability to work closely with other departments.
• Friendly, energetic, self-starter