Nearshore Remote Network & Systems Engineer

Caperion Computing; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Caperion Computing seeks an experienced IT Support professional to join a national MSP team. You will provide remote help-desk and escalation support for end users, handling tickets up to Tier 2 and supporting on-premise, cloud, and hybrid environments.

You will install and troubleshoot desktop, server, and network equipment, manage secure connectivity and backups, and mentor staff with new procedures and technologies. Strong communication is essential.

Qualifications

• Four-year degree or equivalent technical training and demonstrated experience.
• Minimum 3–5 years in similar MSP roles.
• Technical Certifications are strongly preferred.

Responsibilities

• Provide remote help-desk and escalation support for end users.
• Serve customers handling tickets up to Tier 2 skill set.
• Install, configure, and troubleshoot desktop, server, and network hardware.
• Build and maintain client environments — on-premise, cloud, and hybrid.
• Configure secure connectivity across sites and remote staff.
• Monitor backups and security systems; respond to incidents.
• Create training materials and deliver staff training on new tech.

Skills

Effective communication

Organizational skills

Problem solving

Attention to detail

Ability to explain technical concepts

Education

Four-year degree or equivalent

3–5 years experience in similar roles

Technical certifications (CompTIA, MS, Cisco, ITIL) preferred

Tools

MS Windows Server & AD

VMware/Hyper-V

Azure/Office 365 administration

Security concepts

MS PowerShell

Backup/DR platforms

MS networking fundamentals

AWS administration

Job description

Caperion Computing seeks an experienced IT Support professional to join a national MSP team. You will provide remote help-desk and escalation support for end users, handling tickets up to Tier 2 and supporting on-premise, cloud, and hybrid environments.

You will install and troubleshoot desktop, server, and network equipment, manage secure connectivity and backups, and mentor staff with new procedures and technologies. Strong communication is essential.