NCR POS Subject Matter Expert

Cognizant; Brentwood (TN); Remote; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

Paid holidays

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking an NCR POS Subject Matter Expert to support and optimize point-of-sale, payment, and fuel systems for large-scale retail operations. You will join the Retail Technology Support team and collaborate with service desk, infrastructure, vendor partners, and business stakeholders to ensure system stability and rapid issue resolution.

In this remote US-based role, you will own incident, problem, and backlog management, develop automation, and drive continuous service improvement

Qualifications

• Bachelor's degree or equivalent in IT, CS, engineering, or related field.
• Hands-on experience supporting NCR POS platforms (Retalix R10, Radiant, CX7, 770x).
• Experience supporting retail payment and fuel forecourt technologies.
• Proficiency in log analysis using POS logs, Fuel PC logs, Windows Event Viewer, and diagnostics.
• Experience with ITIL-based incident, problem, and service management processes.
• Experience with ticketing/workflow tools like ServiceNow and Jira.
• Strong communication and stakeholder management skills across multiple teams.
• Ability to manage escalations and drive resolution.

Responsibilities

• Provide advanced support for NCR POS platforms to ensure high availability and performance.
• Troubleshoot POS, payment, and fuel system issues by analyzing logs and events to identify root causes.
• Support fuel and forecourt systems including site controllers and dispenser integrations.
• Own incident, problem, and backlog management with internal teams and vendors.
• Develop automation and self-healing solutions to reduce recurring incidents.

Skills

POS support

Log analysis

ITIL processes

ServiceNow/Jira

Stakeholder management

Communication skills

Escalation management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Jira

Job description

NCR POS Subject Matter Expert

About the Role

As an NCR POS Subject Matter Expert, you will make an impact by supporting and optimizing point-of-sale, payment, and fuel systems for large-scale retail operations. You will be a valued member of the Retail Technology Support team and work collaboratively with service desk teams, infrastructure teams, vendor partners, and business stakeholders to ensure system stability, rapid issue resolution, and continuous service improvement. This role combines retail POS expertise, incident management, troubleshooting, and automation capabilities to drive operational excellence.

In This Role, You Will:

• Provide advanced support for NCR point-of-sale platforms, including Retalix R10, Radiant, CX7, and 770x environments, ensuring high availability and operational performance.
• Troubleshoot complex POS, payment, and fuel system issues by analyzing application logs, system logs, and event data to identify root causes and drive resolution.
• Support fuel and forecourt systems, including site controllers, fuel dispensers, price book management, and integration with retail technology platforms.
• Own incident, problem, and backlog management activities, collaborating with internal teams and vendors to deliver timely resolutions and permanent fixes.
• Develop and support automation and self-healing solutions to improve operational efficiency and reduce recurring incidents.

Work Model

Remote

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• Bachelor's degree or equivalent professional experience in Information Technology, Computer Science, Engineering, or a related field.
• Strong hands-on experience supporting NCR POS platforms, including Retalix R10, Radiant, CX7, and 770x environments.
• Experience supporting retail payment systems and fuel/forecourt technologies, including site controllers and fuel dispenser integrations.
• Proven expertise in troubleshooting and log analysis using POS logs, Fuel PC logs, Windows Event Viewer, and related diagnostic tools.
• Experience with ITIL-based incident, problem, and service management processes.
• Experience working with ticketing and workflow management tools such as ServiceNow and Jira.
• Strong communication and stakeholder management skills, with the ability to collaborate across support, engineering, vendor, and business teams.
• Ability to manage escalations, prioritize incidents, and drive issues through resolution.

These Will Help You Stand Out

• Experience working directly with POS and payment technology vendors, including NCR and Verifone.
• Knowledge of retail pricing, price book management, and fuel pricing integration platforms.
• Experience developing scripts or automation solutions using PowerShell, Python, RPA tools, or similar technologies.
• Understanding of root cause analysis methodologies and continuous service improvement practices.
• Experience supporting large-scale retail environments with distributed store technology systems.
• Familiarity with monitoring tools, operational dashboards, and proactive support models.
• Experience implementing self-healing or Level 0/Level 1 automation solutions to improve support efficiency.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until October 15, 2026.

The annual salary for this position is between $88,000 - $145,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.