NCFAST/HSBIA Child Welfare Trainer/Content Dev

OST Workforce; Durham (NC); On-site; USD 55,000 - 74,000; Full time

Job summary

OST Workforce is seeking a trainer/content developer to support training implementation for CWIS Child Welfare modules in North Carolina. The role requires statewide travel up to 30%, with some evenings and weekends.

You will analyze CWIS functionality, design training, create materials, and deliver classroom and online trainings for adult learners. Work with Training Lead, Agile teams, and SMEs to ensure effective training.

Qualifications

• Experience designing training for adult learners
• Familiarity with CWIS or similar case management systems
• Ability to translate software functionality into learning materials
• Experience with scheduling and QA of training materials
• Collaboration with SMEs, technical staff, and training teams
• Proficiency in MS Word/Excel/PowerPoint

Responsibilities

• Analyze CWIS functionality to develop learning solutions
• Design and develop classroom and eLearning materials
• Maintain Adobe FrameMaker templates and scripts
• Deliver facilitator-led and virtual training sessions
• Support multiple modules across child welfare programs
• Coordinate with Training Lead and Development Team for requirements

Skills

Curriculum design

Adult learning principles

LMS technologies

Adobe FrameMaker

Adobe Captivate

Training facilitation

Communication skills

MS Office Suite

Education

Experience in social services domain

Tools

Moodle

XML/HTML

Adobe FrameMaker/Captivate

Job description

NC FAST/HSBIA requires the services of a trainer/content developer to support training implementation of Child Welfare training modules.

Important Note: Statewide travel up to 30% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to assist with the training and implementation of the Child Welfare Information System (CWIS). The primary purposes of the trainer/content developer is to analyze the CWIS functionality to develop and deliver classroom facilitator-led learning solutions and eLearning courses to support system implementation. This position will work closely with the Training Lead, Business and Agile Teams, as well as the Development Team and other subject matter experts to understand requirements, to design training and develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and maintain/revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer Child Welfare programs in the CWIS.

Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.

Required/Desired Skills

• Experience in curriculum design and developing training materials for adult learners


• Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.


• Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials.


• Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.


• Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.


• Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)


• Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML


• Experience in designing and delivering computer-based training instructional design, with learning program design systems.


• Experience in software that may include Adobe FrameMaker, Adobe Captivate, Camtasia, Photoshop, Adobe , Visio or other training applications.


• Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.


• Experience developing interactive media presentations that enhance the online educational experience


• Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.


• Ability to assist with basic application software and hardware support


• Must have strong understanding of internet concepts and web technology


• Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.


• Experience evaluating student progress and making recommendations for continued training participation curriculum and .


• Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.


• Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration.


• Knowledge of and experience with NC FAST and the Medicaid Program in NC

QuestionsNo.

• Question1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?


• Question2Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?


• Question3Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?


• Question4some must be performed on State premises. Do you accept this requirement? approximately 2-3 days per month.


• Question5Approximately 25% travel will be required in the performance of the work. Do you accept this requirement?


• Question6LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?


• Question7Budgeting for this position allows for a bill rate of $47.00 per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement?


• Question8Please list candidate's email address HERE.


• Question9Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?


• Question10Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.