Child Welfare Specialist

STI; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel reimbursements

Per diem

Job summary

STI is seeking a Child Welfare Readiness Liaison to support the North Carolina CWIS implementation. The role requires extensive statewide travel up to 90% and involves facilitating meetings, communicating with state and county staff, and coordinating with CWIS teams.

The position emphasizes policy expertise in NC Child Welfare, CWIS/NC FAST functionality, and guiding new users through data submission. Travel expenses are reimbursed per state protocol.

Qualifications

• Excellent written and verbal communication skills.
• Change management experience.
• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook).

Responsibilities

• Facilitate meetings, conferences, and activities to advocate for CWIS readiness.
• Maintain and enhance communication with state and county staff on CWIS issues.
• Coordinate with CWIS policy/project teams to troubleshoot and report issues.
• Travel statewide to support CWIS readiness and implementation.

Skills

Communication skills

Change management

Microsoft Office

Tools

SharePoint

JIRA

Job description

Child Welfare Readiness Liaison

Durham, NC

12+ Months

IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or elevate to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.

Minimum requirements include: Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.

Preferred skills: Knowledge of NC Child Welfare policy, SharePoint, JIRA

Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.