Navigator I

Eonhealth; Denver (CO); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Referral bonuses

Generous vacation time

Paid maternity/paternity leave

Professional development

Job summary

Eonhealth in Denver, Colorado is seeking a Navigator I to join our Care Management team in a hybrid role. You will engage patients and providers at key moments, coordinate follow-up care, and support scheduling and adherence to care pathways using the EPM platform.

This non-clinical, administrative role emphasizes empathy, clear communication, and operational accuracy. You will document interactions, follow scripts, escalate complex inquiries, and collaborate with internal teams to uphold data

Qualifications

• Associate degree or higher in a healthcare-related field preferred.
• Foundational knowledge of medical terminology required.
• Healthcare experience preferred (2+ years).
• Proficiency with Apple MacBook and Google Suite preferred.

Responsibilities

• Conduct structured outbound calls to coordinate follow-up care.
• Handle inbound calls with empathy and professionalism.
• Help patients overcome logistical barriers to care (scheduling, next steps).
• Follow standardized call scripts and workflows for quality and compliance.
• Accurately document interactions and update patient records in the EPM platform.
• Identify discrepancies and escalate complex inquiries to providers or supervisors.
• Collaborate with internal teams to maintain data accuracy and efficiency.
• Support process improvement and quality assurance initiatives.

Skills

Empathy

Clear communication

Patient-centered mindset

Multi-tasking

Adherence to workflows

Self-motivated

Accountability

Education

Associate degree or higher in healthcare

Tools

Apple MacBook

Google Suite

Job description

Navigator I

Care Management - Denver, Colorado (Hybrid)

Work with the Industry Leader

At Eon, our mission is to make patients healthier and healthcare more affordable. Eon Patient Management (EPM) identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With solutions across multiple disease states, we drive adherence to care pathways so more patients are seen and more survive.

As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national IDNs across the US.

The Opportunity

The Navigator I plays a critical role within Eon’s Care Management program. This position engages patients and providers at pivotal moments when timely follow-up matters most.

Using the EPM platform, Nav 1s support patient follow-up by communicating with patients and provider offices, coordinating appointment logistics, and tracking adherence to care pathways.

While this is a non-clinical, administrative role, it sits at the heart of our mission: helping patients move through a complex and often frustrating healthcare system so they don’t fall through the cracks.

As a Navigator I you will:

• Conduct structured outbound calls to patients and providers to coordinate overdue or upcoming follow-up care.
• Handle inbound calls from patients and provider offices, using approved protocols to respond with empathy and professionalism.
• Help patients overcome logistical barriers to care (scheduling confusion, understanding next steps, connecting with offices).
• Follow standardized call scripts and workflows to ensure quality, compliance, and patient/provider satisfaction.
• Accurately document all interactions, call outcomes, and update patient records within the EPM platform.
• Identify and elevate discrepancies, unclear findings, or complex inquiries to the appropriate healthcare provider or supervisor.
• Collaborate with internal teams to uphold data accuracy, system integrity, and efficiency.
• Support internal process improvement and participate in quality assurance initiatives.

You will be a good fit if you can:

• Keep the patient at the center of every interaction, bringing empathy, patience, and follow-through.
• Communicate clearly and compassionately across a wide range of patient and provider personalities.
• Balance administrative accuracy with a patient-centered mindset.
• Maintain composure in a fast-paced, hybrid work environment.
• Follow standardized workflows while knowing when to elevate concerns.
• Remain self-motivated and accountable with minimal supervision.
• Find purpose in being the calm, consistent voice helping someone access needed care.

Qualifications and Skills:

• Associate degree or higher in a healthcare-related field is preferred
• Healthcare experience required (minimum 2 years in a medical setting preferred).
• Foundational knowledge of medical terminology (required).
• Proficiency with Apple MacBook and Google Suite (preferred).
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Highly organized with the ability to manage multiple tasks and meet deadlines.

Clarifying the Scope (Non-Clinical Role)

This is a non-clinical, administrative role focused on communication and operational workflow support. Eon Navigators do not provide patient care, make clinical decisions, or offer medical advice. All clinical escalations are directed to licensed providers or appropriate internal personnel.

“So what’s in it for me,” you ask?

We pride ourselves on being a culture-driven company with high energy and a strong sense of purpose. Aside from the enthusiastic environment, you’ll enjoy:

• Competitive salary
• Health insurance
• Referral bonuses
• Generous vacation time
• Paid Maternity and Paternity leave
• Professional development and career growth opportunities
• Awesome team members

Check us out at eonhealth.com!

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.