Senior National Help Desk & Server Engineer

Sharp Electronics; United States; Remote; USD 61,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Training and mentorship programs

Wellness program

Job summary

Sharp Electronics Corporation, via Sharp Business Systems, is seeking a National Helpdesk Engineer II to deliver Tier 3 end-user support and server/infrastructure services for diverse clients. Responsibilities include on-site deployments, remote issue resolution, and collaboration with Project Engineers.

Ideal candidates feature extensive remote support experience and strong communication skills, with Azure certification preferred.

Qualifications

• 7-9 years of experience in a technical support role.
• At least 7 years of experience in remote technical support.
• Microsoft Azure Certification preferred and strong communication skills.
• Experience with Windows Server operating systems required.
• LAN/WAN and basic network troubleshooting preferred.

Responsibilities

• Respond to escalated calls, tickets, and emails in a helpdesk environment.
• Analyze and respond to server and infrastructure alerts.
• Onsite deployment of desktops, servers, and infrastructure equipment.
• Collaborate with project engineers on customer projects.
• Troubleshoot, monitor, and maintain client systems and applications.
• Support current Windows Server operating systems and Microsoft server products.
• Escalate unresolved issues to appropriate internal channels.
• Demonstrate strong customer service and communication, translating technical terms for lay users.

Skills

Technical support

Customer service

Communication skills

Team player

Remote work capability

Education

Microsoft Azure Certification

Tools

Windows Server

Email server

Job description

Sharp Electronics Corporation, via Sharp Business Systems, is seeking a National Helpdesk Engineer II to deliver Tier 3 end-user support and server/infrastructure services for diverse clients. Responsibilities include on-site deployments, remote issue resolution, and collaboration with Project Engineers.

Ideal candidates feature extensive remote support experience and strong communication skills, with Azure certification preferred.