Service Coordinator-Resolution Specialist - Medical DME Remote

J&B Medical; Wixom (MI); Remote; USD 1,000; Full time

Job summary

A leading medical supply company is seeking a Service Coordinator-Resolution Specialist to handle escalated patient issues and manage the order process. This remote role requires strong customer service skills and experience in healthcare or DME. The ideal candidate will ensure a personalized experience for members by collaborating with various departments and addressing inquiries effectively. Flexibility in hours is required, with potential evening and weekend work.

Qualifications

• At least 3 years of customer service experience in DME or healthcare.
• Knowledge of CRM systems, order processing, and insurance.

Responsibilities

• Support escalated issues and provide timely resolutions to patients.
• Manage the order process with cross-functional teams.
• Document all correspondence accurately.

Skills

Customer Service

Problem Solving

Education

High School Diploma

College Degree

Tools

CRM Systems

Job description

Service Coordinator-Resolution Specialist - Medical DME Remote

Join to apply for the Service Coordinator-Resolution Specialist - Medical DME Remote role at J&B Medical.

This role is remote and available in the following states: AL, FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV.

Salary Range

$17.00/hr - $17.00/hr

Job Summary

The Service Coordinator-Resolution Specialist supports escalated issues, providing timely resolutions to patients, conducting quality checks, and suggesting improvements. The role involves managing the order process from start to finish with cross-functional teams to ensure a personalized member experience.

Essential Functions

• Understand the account flow process and resources needed for order progression.
• Address negative survey results through research, quality checks, and member contact.
• Provide updates to provider inquiries.
• Respond to negative social media reviews promptly.
• Follow complaint procedures and submit process improvement suggestions.
• Document all correspondence accurately.
• Communicate with members via phone, portal, or text.
• Collaborate with departments like Medical Documents, Verification, Quality, Shipping, etc.
• Perform additional duties as needed.

Work Environment & Physical Demands

This is a fast-paced call center role requiring standard office equipment and occasional lifting up to 25 pounds. The position is primarily sedentary.

Position Details

Full-time, Monday-Friday, 8 hours/day, hours between 6:00 am - 6:00 pm. Some evening/weekend work may be required. Equipment is not provided; you must have your own computer.

Requirements

• At least 3 years of customer service experience in DME or healthcare.
• Knowledge of CRM systems, order processing, and insurance.
• Experience handling escalated issues and providing solutions.
• Understanding of medical insurance and terminology.
• High School Diploma or GED required; college preferred.

Additional Information

This job description is not exhaustive and duties may change. Other roles may be assigned as needed.