National Security Engagement Lead (TS/SCI)

Scale; Omaha (NE); On-site; USD 138,000 - 208,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement benefits

Learning & development stipend

Generous PTO

Commuter stipend

Job summary

Scale is seeking an Engagement Manager for the Public Sector in the Midwest, based in Omaha, NE. You will lead delivery of agentic workflows for national security customers, managing the account plan, day-to-day execution, and overall customer experience.

The role requires onsite presence in the Omaha area four days a week, with travel up to 25%. Candidates should have a strong background in stakeholder management, analytics-driven problem solving, and programming proficiency (Python/SQL).

Qualifications

• Active TS/SCI clearance.
• 5+ years of work experience in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions.
• A track record of structured, analytics-driven problem solving.
• Excellent verbal and written communication skills.
• Willingness to be onsite with the customer in the Omaha area 4 days per week and travel at least 25% of the time.
• Experience at an API technology company and/or managing technical customers using an API.
• A technical degree in computer science, engineering, or related field.
• Proficiency in Python, SQL or other programming languages.

Responsibilities

• Manage customer relationships from the executive to the end user.
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will refine.
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives.
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success.
• Oversee onboarding and successful implementation of customer accounts.

Job description

Scale is seeking an Engagement Manager for the Public Sector in the Midwest, based in Omaha, NE. You will lead delivery of agentic workflows for national security customers, managing the account plan, day-to-day execution, and overall customer experience.

The role requires onsite presence in the Omaha area four days a week, with travel up to 25%. Candidates should have a strong background in stakeholder management, analytics-driven problem solving, and programming proficiency (Python/SQL).