National Operations Manager

Confidential Careers; Phoenix (AZ); On-site; USD 135,000 - 145,000; Full time

Job summary

Confidential Careers is seeking a National Operations Manager to oversee strategic and operational performance for major national security accounts across a multi-state footprint. This senior leader will partner with field operations, regional leadership, and client executives to drive accountable, data-driven execution, scalable processes, and continuous improvement.

The ideal candidate comes from a large national security organization or Fortune 500 security function, with 8+ years of

Qualifications

• 8+ years of progressive experience in security, account management, operations, or a closely related field.
• Experience managing large national or multi-site security programs/accounts.
• Experience working for a large security services organization, national security provider, or Fortune 500/corporate security organization preferred.
• Proven experience managing complex client relationships with C-suite executives and senior leadership.
• Strong understanding of security operations, workforce management, client service delivery, compliance, and KPIs.
• Ability to lead through multiple layers of management and drive scalable processes.
• Strong financial acumen including budgets, forecasting, labor costs, profitability, and account performance.
• Excellent executive communication, presentation, negotiation, and relationship-management skills.
• Strong project management and organizational skills; ability to manage multiple priorities across a national footprint.
• Ability to travel nationally as required.

Responsibilities

• Oversee national account performance across multiple markets.
• Collaborate with field operations and client executives to ensure service delivery.
• Develop and implement national strategies and scalable processes.
• Monitor KPIs, staffing, and financial metrics to identify gaps.
• Drive continuous improvement and best practices across locations.
• Manage relationships with senior client executives and cross-functional teams.

Skills

Program management

Leadership

Security operations

Workforce management

Client relationship management

Budgeting & forecasting

KPIs & performance metrics

Analytical thinking

Executive communication

Cross-functional collaboration

Job description

A leading nationwide security organization is seeking an experienced National Operations Manager to oversee and drive operational performance across a portfolio of a major national account.

This is a senior-level opportunity for a proven security and operations leader who has experience managing large, complex, multi-site security programs and working with enterprise-level clients and senior executives.

The ideal candidate will come from a large national security company, major security services organization, or the corporate security function of a Fortune 500 or similarly large organization. This individual will bring a strong understanding of security operations, client management, workforce management, performance metrics, and the complexities of delivering consistent service across a national footprint.

The organization is experiencing continued growth and is looking for a leader who can help strengthen operational execution, expand client relationships, drive accountability, and build scalable processes across the business.

THE ROLE:

The National Operations Manager will provide strategic and operational leadership for major national security accounts, serving as a senior partner to both clients and internal leadership.

This individual will oversee account performance across multiple markets and locations, working closely with field operations, regional leadership, corporate functions, and client executives to ensure consistent service delivery and achievement of business objectives.

The successful candidate will be comfortable operating at both the strategic and tactical levels — developing national account strategies while also understanding the operational details required to execute successfully across a large geographic footprint.

The role requires a highly accountable, data-driven leader with demonstrated experience managing large-scale security operations, national accounts, or enterprise security programs.

IDEAL BACKGROUND:

We are particularly interested in candidates who have held senior account or operations leadership positions with:

• Large national security companies or security services organizations
• National or global security providers
• Large contract security organizations
• Fortune 500 or similarly sized companies with substantial corporate security operations
• Organizations managing large, multi-site security programs
• Companies with significant geographically dispersed workforces and operations

Relevant backgrounds may include National Account Manager, National Operations Manager, Regional Vice President, Regional Operations Director, Director of Operations, Corporate Security Leader, or similar senior-level roles.

QUALIFICATIONS:

• 8+ years of progressive experience in security, account management, operations, corporate security, or a closely related field.
• Demonstrated experience managing large national or multi-site security programs/accounts, preferably across multiple states or regions.
• Experience working for a large security services organization, national security provider, or Fortune 500/corporate security organization strongly preferred.
• Proven experience managing complex client relationships and working directly with C-suite executives, senior leadership, and other key decision-makers.
• Strong understanding of security operations, workforce management, client service delivery, compliance, and operational performance.
• Demonstrated ability to lead through multiple layers of management and influence operational leaders across a geographically dispersed organization.
• Strong financial and business acumen, including experience with budgets, forecasting, labor costs, profitability, KPIs, and account performance.
• Strong analytical and data-driven decision-making skills.
• Demonstrated success identifying operational challenges, developing solutions, and implementing scalable processes and best practices.
• Excellent executive communication, presentation, negotiation, and relationship-management skills.
• Strong project management and organizational skills with the ability to manage multiple priorities across a national footprint.
• Ability to travel nationally as required.

KEY AREAS OF RESPONSIBILITY:

National Operations & Account Oversight

• Provide strategic oversight of operational performance across assigned national accounts.
• Ensure consistent execution of security services, policies, procedures, and client requirements across multiple markets.
• Monitor key operational, financial, staffing, and service-level metrics to identify trends and performance gaps.
• Partner with regional and field leadership to resolve operational challenges and drive continuous improvement.
• Establish and implement national best practices designed to improve service quality, efficiency, consistency, and client satisfaction.
• Ensure account operations remain aligned with contractual requirements and client expectations.

Leadership & Organizational Development

• Provide leadership, direction, and accountability to a geographically dispersed team of operational leaders.
• Partner with regional and local management to establish clear performance expectations and accountability.
• Develop and mentor operational leaders to strengthen the organization's leadership pipeline.
• Promote a culture of accountability, collaboration, customer service, and operational excellence.
• Drive consistency in the execution of policies, procedures, and operational standards across the national footprint.

Strategic Planning & Business Performance

• Develop and execute strategic operating plans for national accounts.
• Analyze account performance, financial results, staffing levels, client feedback, and other business metrics to identify opportunities for improvement.
• Partner with executive leadership on growth strategies, account expansion, retention, and operational scalability.
• Develop action plans to address underperforming locations, accounts, or operational areas.
• Identify opportunities to improve productivity, reduce costs, increase efficiency, and strengthen overall account profitability.
• Support organizational growth initiatives and new business opportunities as appropriate.

Client & Executive Relationship Management

• Serve as a senior-level point of contact for key national clients.
• Establish and maintain trusted relationships with client executives and senior stakeholders.
• Understand client business objectives and translate them into effective security and operational strategies.
• Lead executive-level business reviews and account meetings.
• Present operational performance, financial results, trends, challenges, and strategic recommendations to clients and internal leadership.
• Proactively identify opportunities to strengthen client relationships, expand services, and increase overall account value.
• Manage escalated client issues and coordinate cross-functional resources to ensure timely resolution.

Performance & Continuous Improvement

• Establish and monitor meaningful KPIs across national accounts.
• Utilize operational and financial data to identify trends and drive informed decision-making.
• Develop corrective action plans and ensure successful implementation.
• Benchmark performance across locations and identify opportunities to replicate successful practices.
• Drive continuous improvement initiatives that enhance service delivery, employee performance, client satisfaction, and financial results.

COMPENSATION & BENEFITS:

• Base Salary: $135,000–$145,000 annually + annual performance-based bonus
• Career development and advancement opportunities
• Opportunity to play a significant leadership role within a growing nationwide security organization

The organization is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.