Operations Manager

Allied Universal; Missouri; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid holidays and vacation

Job summary

Allied Universal is seeking an Operations Manager to lead onsite Account Managers, ensuring client satisfaction and top-tier security performance across locations. You will drive operational metrics, coach teams, and align with our iCARE Leadership approach to foster an exceptional employee experience.

The role requires extensive management experience in security or service industries, strong budgeting and KPI capabilities, and a commitment to safety.

Qualifications

• High School diploma or equivalent required.
• 7+ years management experience in high-volume environment.
• 5+ years private security industry experience.
• 2+ years security management experience.
• 2+ years driving operational goals and metrics.
• Strong leadership for teamwork and client relations.
• Proficient with web-based apps and Microsoft Office, BI tools.
• Strong networking with safety, community, client events.
• Understanding of budgeting and financial reporting.

Responsibilities

• Lead and mentor Account Managers, fostering teamwork and succession planning.
• Grow relationships with a high-profile client and implement action plans for improvement.
• Oversee service delivery to ensure quality and compliance with policies and regulations.
• Analyze KPIs using the BI platform to maximize efficiency and productivity.
• Identify, mitigate security risks and develop security protocols and training.
• Create safety action plans to prevent work-related injuries.
• Ensure consistent officer service across multiple sites.
• Stay updated on operational topics affecting the guard program.
• Manage invoicing processes for the client and approvals.
• Lead projects involving security system installations and upgrades.
• Coordinate with security integrators servicing the customer.

Skills

Leadership

Management

Client relations

Project management

Budgeting

Communication

BI analytics

Security knowledge

Cross-functional collaboration

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

BI tools

Access control systems

Video surveillance

Job description

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
• Ensure consistent security officer service delivery across multiple site locations
• Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
• Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
• Manage projects involving security system installations, upgrades, and service work
• Coordinate with security integrators providing services to our customer

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Qualifications (must Have)

• High School diploma or equivalent
• Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of five (5) years of experience in the private security industry
• Minimum of two (2) years of experience in security management
• Minimum of two (2) years of experience driving operational goals and metrics
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction
• Proficiency in web‑based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision‑making
• Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures
• Excellent oral and written communication skills
• Highly proficient project management skills; effective planning and organizing, innovative problem solving skills
• Proficient computer skills
• Demonstrated leadership skills consistent with managing across a matrixed organization

Preferred Qualifications (nice To Have)

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi‑location operation

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1698642