National Operations Manager

Sciens Building Solutions; Jackson (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Short-term/Long-term disability

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Professional career development

Job summary

Sciens Building Solutions is hiring a National Operations Manager to lead and optimize operations across multiple locations in the fire alarm, fire protection and security industries. The role focuses on driving high customer satisfaction, building capabilities for the Sciens Service Suite (S3), and owning national ops delivery.

The position requires 5–10 years in an ops manager role, strong leadership, and the ability to communicate with a diverse set of stakeholders.

Qualifications

• 5-10 years' experience in an operations manager role within the fire alarm, fire protection and security industry

Responsibilities

• Ensure all associates embrace Sciens safety culture and comply with safety initiatives.
• Identify current S3 execution capabilities by division and gaps; work with division management to implement action plans.
• Ensure division personnel receive appropriate training to perform in their roles.
• Assist divisions in communicating with customers, vendors, suppliers and subcontractors to meet market potential.
• Report progress of S3 execution capabilities by division to senior executives and take corrective action as needed.
• Drive a high-performance culture at the division level.
• Assist with manpower planning and allocation for assigned divisions.

Skills

Communication

Leadership

Team building

Financial literacy

Travel readiness

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a National Operations Manager who is a positive change agent and can drive high customer satisfaction while supporting Divisional teams in building capabilities to fully execute and support the Sciens Service Suite (S3). This opportunity is ideal for someone who has experience managing operations across multiple locations in the fire alarm, fire protection and security industries and is ready to assume ownership of a national operations role while being part of a vibrant organization.

NATIONAL OPERATIONS MANAGER

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a National Operations Manager who is a positive change agent and can drive high customer satisfaction while supporting Divisional teams in building capabilities to fully execute and support the Sciens Service Suite (S3). This opportunity is ideal for someone who has experience managing operations across multiple locations in the fire alarm, fire protection and security industries and is ready to assume ownership of a national operations role while being part of a vibrant organization.

WHAT YOU'LL BE DOING (and doing well!)

• You’ll be responsible for ensuring all associates embrace the Sciens safety culture and comply with all safety initiatives.
• Identify current S3 execution capabilities by division, identify capability gaps and work with division management to create and implement an action plan to achieve full S3 capabilities.
• Ensure that Division associates including technicians, service coordinators, deficiency and renewal coordinators, service managers and supervisors receive the correct level of training to successfully perform in their roles.
• Assist divisions in communicating with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed market potential.
• Reports progress of S3 execution capabilities by division in an effective manner to senior executive team, and takes corrective action as needed.
• Responsible for driving a high-performance culture at the Division level.
• Responsible for assisting with manpower planning and allocation for assigned Divisions.

What We Like About You

• You have 5-10 years' experience in an operations manager role within the fire alarm, fire protection and security industry, or a combination.
• You possess the ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• You are a strong, positive team builder with leadership ability.
• You have knowledge of current fire alarm, fire protection, and security systems.
• You also have a strong understanding of profit and loss statements and key financial drivers.
• Ability to travel up to 50% or as needed.

What We're Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• A fun work culture.
• Professional career development opportunities.
• Tuition reimbursement program.