National Key Account Services Director

The QTI Group; Town of Forest (WI); Hybrid; USD 160.000 - 175.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Zusammenfassung

Big Joe Forklifts is seeking a Director, Key Account Services to lead post-sales operations for national accounts and ensure exceptional customer satisfaction across the fleet lifecycle.

Reporting to the VP of Aftermarket and Key Account Services, you will onboard customers, coordinate multi-location deployments, manage service providers, and drive improvements with cross-functional teams. Based in Deforest, WI with a hybrid schedule and up to 30% travel.

Qualifikationen

• Bachelor's degree in Business, Operations, Supply Chain, or related field or equivalent experience.
• 8+ years of experience in key account management, post-sales operations or service management.
• Proven leadership experience managing teams in a customer-facing operational environment.
• Experience working with Salesforce Service Cloud or similar CRM/service management platforms.
• Experience managing service delivery through third-party distributor networks preferred.

Aufgaben

• Lead post-sale operations for national accounts and ensure a seamless customer experience.
• Oversee onboarding and multi-location fleet deployments for national accounts.
• Coordinate service providers and monitor performance against SLAs.
• Drive continuous improvement with Sales, Operations, Finance, Product and Engineering.
• Build executive relationships and conduct business reviews with key customers.
• Manage a team of Key Account Managers and set performance metrics.
• Oversee fleet lifecycle, deployment, replacement planning, and ROI realization.
• Travel to customer sites and industry events as required.

Kenntnisse

Key account management

Post-sales operations

Team leadership

Salesforce Service Cloud

CRM systems

Data analysis

Cross-functional collaboration

Travel readiness

Ausbildung

Bachelor's degree

Tools

Salesforce Service Cloud

Jobbeschreibung

Big Joe Forklifts is seeking a Director, Key Account Services to lead post-sales operations for national accounts and ensure exceptional customer satisfaction across the fleet lifecycle.

Reporting to the VP of Aftermarket and Key Account Services, you will onboard customers, coordinate multi-location deployments, manage service providers, and drive improvements with cross-functional teams. Based in Deforest, WI with a hybrid schedule and up to 30% travel.