Director of Key Accounts Services & Operations

On; Portland (OR); Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

On is seeking a Head of Key Accounts, Account Services to lead the Key Accounts team, overseeing three Leads and their teams. You will focus on our biggest US retailer partners, driving a high-performing culture and coordinating with sales and customer operations to elevate Account Services.

You will champion Long Range Plan capabilities, drive strategic engagement, and manage complex operations like direct ship and pack by store, while ensuring alignment with global and local stakeholders to

Formación

• Extensive experience in customer support, logistics, or operations, with a track record of managing managers overseeing large teams.
• Experience leading day-to-day operations for major key accounts while integrating new capabilities (e.g., direct ship, drop ship, pack by store).
• Exceptional interpersonal skills with strong relationship-building, active listening, and strategic communication across levels.
• Highly analytical with ability to make data-driven decisions to navigate growing orderbooks and complex ops.

Responsabilidades

• Oversee a team of three Leads and their teams, coaching on communication, initiatives, and advocating for business needs.
• Lead day-to-day operations for our biggest US accounts in collaboration with Sales and Customer Operations.
• Champion Long Range Plan capabilities and drive strategic planning with new operational capabilities.
• Advocate for Key Accounts needs within the Americas and Global Supply Chain, guiding process changes.
• Represent Key Accounts in operational flywheel meetings with global and local stakeholders.
• Manage increasing orderbook complexities while mitigating risks to on-time delivery and sales targets.
• Leverage data-driven insights to shape strategic decisions in coordination with the Director of Account Services.

Conocimientos

Team leadership

Key accounts

Strategic planning

Data-driven decisions

Descripción del empleo

On is seeking a Head of Key Accounts, Account Services to lead the Key Accounts team, overseeing three Leads and their teams. You will focus on our biggest US retailer partners, driving a high-performing culture and coordinating with sales and customer operations to elevate Account Services.

You will champion Long Range Plan capabilities, drive strategic engagement, and manage complex operations like direct ship and pack by store, while ensuring alignment with global and local stakeholders to